I AM SO DISAPPONTED IN THE SCAM CARNIVAL HAS WITH DIAMONDS INT'L AND WILL GET MY MONEY BACK IF IT IS THE LAST THING I DO. I was pressured to buy an item with Diamonds International and the response I got was that they could not give me my money back because of buyer's remorse. WHAT???? I took this item to my jeweler and he also is willing to place into writing that this item had a clasp that was defective, which I did not know until I paid for another appraisal for this piece. He advised me NEVER to wear this bracelet until I have it fixed (this item is 4 days old, mind you) because it will fall off of my wrist. This item IS NOT AS IT WAS STATED TO ME- the color & clarity are not as good as DI has stated-in other words, they are not accurate. The appraisal that we received from DI was given higher marks than it should have been given. I was taken for a ride, so they say in the USA. My jeweler is a highly trained professional (Master Benchmark Jeweler), so I know that I have been misrepresented by Carnival and Diamonds International and will persue this to the fullest extent of the law. I will not accept your response and will take this to a higher level. We will be in dispute with DI through PPI Group, (like everyone else after I have read the FRAUD reports about Diamonds International) which is about useless because after looking on the back of my receipt, I see that they will only take merchandise back for store credit and I have also read that if they do agree to this that somehow diamonds have been "lost" in the mail even though they have been insured and sent via Certified Mail. How is this so? (I can trust them to not "lose" my diamond to give me what I am paying for??). I am willing to drive to New York to get my money back. DI is trying to wear people down so we'll just give up and accept their store credit offer. I'm in for the long-haul. I will NOT give up fighting. I will contact the States Attorneys General, the Better Business Bureau, and post their names all over the internet if they do not give me my money back. I will also open up a claim with my credit card company. I was told that 'buyer's remorse' was not an excuse for a return? Are they kidding me? If you buy a dress and then decide to take it back a month later you are perfectly within your rights to do that. Now if that dress is DEFECTIVE and MISREPRESENTED to the buyer I think you have a case for a lawsuit if they do not honor that return. We as cruise ship passengers should be protected under the laws of the United Staes, but it seems as though we were at the mercy of the unfair laws of wherever you buy the merchandise. We were also assured by the Carnival "expert jemologist" that DI was based out of New York and that we were indeed protected by US laws. Not true. He warned us of the dangers of buying overseas from unscrupulous shopowners. Little did we know that we were being scammed by Carnival and Diamonds International.

Will I sail with Carnival again? Probably not. Will I ever purchase anything of value overseas again? NO! Diamonds International? ABSOLUTLEY NOT and I will tell everyone I know! Read all of the threads! BUYER BEWARE!

I cruised with Royal Caribbean during the week of 11-OCT-08 to 18-OCT-08. While in Phillipsburg, SM, I made a purchase of a diamond engagement ring at Tanzanite International in Wathey Square. Upon returning to the ship, we noticed that the center stone was mounted crookedly, and took the ring to the onboard "Shopping Assistant" to discuss how we could go about getting the problem remedied. Unfortunately, a tropical storm decided to blow us out of Puerto Rico, so nothing could be fixed while on the ship. I filled out a "Merchandise Adjustment Form" and agreed to having Royal Caribbean contact the dealer so that they could get in contact with me.

Upon returning to the states, I went to have the ring appraised at a reputable and trusted jeweler. It came as a bit of a shock when the jeweler took one look at the ring, and informed me that I had "been taken" by Diamonds International (parent company to TI). The jeweler then proceeded to give me a laundry list of problems with the stone/setting/mounting that include the following highlights:

- The original diamond was over-priced and poorly cut.
- The stone was over sized for the setting that it was placed in and had to be forced into the setting.
- As a result of the stone being over sized and a complete mismatch for the setting, the DI jeweler that mounted the stone had to do the following:

* One of the four prongs was broken off and then soldered back onto the ring. This resulted in a visible crack on the broken off prong and a possible weakness in the mount that could result in a lost stone.
* The other three prongs were just as atrocious. As the stone was originally cut funny, it fit into the setting crooked. This caused gaps in the other three sides that had to be filled in with a ridiculous amount of solder. The solder caused visible markings in the 3 remaining prongs and caused the center diamond to be both not square to the setting and caused the diamond to "run downhill.

- In addition to the center stone, the ring has a "Pave" setting. Due to poor polishing and mounting, the DI jeweler polished off the outside prongs on one whole side of the pave-setting. This will, most certainly, cause the outside diamonds to fall out much easier than they would if the prongs remained intact.
- As a result of having to shrink the size of the ring, the whole mounting is crooked and leans to the left. This can also be seen by the naked eye, and could result in an improper fit.

DI took almost 2 hours to mount and size this setting and diamond, and as a result of the store nearing closing hours, I feel that it was a rushed job and they butchered the ring. There's absolutely no way I could have ever proposed with this ring. Our family jeweler was appalled by this ring.

Upon contacting Diamonds International and presenting them with this information, I was put in touch (and would continue for the next 6 months) with Juan. I was informed that i was just having "buyers remorse" and there was nothing that they could do. I then had it professionally appraised by an independent appraiser where it was valued at $1200 less than what I had paid for it. Diamonds International then told me they didn't trust my appraiser, and needed to see it for themselves. For the next 6 months, I fought back and forth with them, reluctantly sending it back to them for appraisal, only to have them tell me that their appraiser found nothing wrong with it and that I was left with little options. Fed up, I finally told the guy on the line that I could no longer deal with him and needed to speak with someone else. I was finally put on with a manager, who told me that I would be able to get store credit. I told him that it was pointless to get store credit for "crap product" if it was just going to go back to more "crap product". Luckily, DI sells loose stones. I purchased a loose diamond from them which I then put into a mount provided by the aforementioned trust-worthy jeweler.

I will never do business with this company again. Their business practices are vicious. They make every attempt to make you feel awful for trying to get your money back. DO NOT BUY ANYTHING FROM THEM! EVER!

I purchased a white gold sapphire ring at Diamonds International while on a Carnival Legend Cruise in September, 2007, to Belize. It was a gift for my daughter's birthday.

Within the first couple weeks of wearing, a stone came out and that is when the fun began. After numerous calls to Diamonds International, I finally received return shipping information to send the ring back to their NY location for repair/replacement. This was November 13, 2007.

After numerous calls, which were either not returned or being told that the person I dealt with no longer worked for the company, I received the ring back (after 4 months) on March 10th, 2008. My daughter wore the ring to work one day and the stone fell out again. The stone obviously was not a sapphire as it had clear spots in it and the glue job was evident.

I am thoroughly disgusted and it is not worth my blood pressure to go through sending this ring back again. The ring is inferior and my only satisfaction at this point would be a complete refund of my money. Carnival should not promote this business if they are not going to follow up on problems that their guests have. I work too hard for $600. to be thrown down the drain. My advice to anyone is to not use Diamonds International for your jewelry purchases.

I purchased a loose stone while on a Carnvial cruise. While on the cruise, these stores are heavily promoted and you are assured that these are guaranteed stores. Once I got home, I had the ring appraised as it looked like there was a problem with the corner (princess cut 0.70 H SI3). I was shocked to find out that the stone was neither the size or clarity that I thought 0.55 H I2). I called PPI and registered a claim, that was 7 mths ago.

DI refuses to offer a refund and after many many calls I received a replacement. Cautious I had the stone looked at and once again as it looked chipped it was not an SI3 but an I2. I have been now working to get a refund. Carnvial takes no responsibility and advised that I had to deal with PPI. If anyone has contact info for someone at DI to expedite this issue, please let me know. They do not return calls or emails.

On 11-27-08 we purchased crown of light diamond earings from diamonds international in St. Kitts. we were on the Celebrity Soltic, that night my wife wore the earings, during dinner she told me she was having pain in her ear lobes. We went to the show after dinner, then returnd to our cabin and upon removal of the earings, my wifes both ear lobes BLED and were PAINFUL. The next day went to onboard shopper for advice, he advised contact D.I> when we return home. Here is where the "FUN" starts. Dec. 3, 2008 phoned D.I. left message. Dec. 4, 2008 spok to Neil, faxed all documentation requested.After that no response to phone calls. THEN was advised asupervisor can only handle case because it is Crown Of Light. Four days for BELLA to return call. THEN the hammer Fell ; NO CASH REFUND WHEN YOU BUY FROM ANY D.I. STORE. There Are NO signs posted, salesman DID NOT ADVISE of this . Bella informed me to read back of reciept. I infomed her to get the reciept you must pay in full, then it is to late!!! All she kept sayig is "company policy" Called Celebrity and was told to call on board media. I recieved same response.Bella told me she had a client with same complaint and D.I. replaced setting with platinum, I asked for same, was told she would have to call vendor to see if it can be done!!! My advice if you goto ANY D.I. store ask refund policy BEFORE you pay!!! I am still in the battle . Any advice on obtaing a refund PLEASE email [email protected]