I went on a Norwegian Cruise to Alaska in June and spotted a ring I loved. When we got home we decided to oder it. They charged my card IMMEDIATELY - the day I called to order the rings (6-14-07). I sent my old set as a trade which they appraised while I was there. They in turn sent me the most ugly set you ever saw. I returned the wrong set and was told the one I wanted was sold. They searched other stores and found it in Cozumel Mexico. I waited for 2 months before I got the set I ordered while paying interest on it the whole time. 3 months after I got the set a small diamond on the left side of my large diamond fell out for no reason. I took it to a local jeweler and had it checked twice after the initial purchase. I took it back after the stone fell out and there was no reason for it to fall out at all. No bent prong or broken prong. I called Diamonds International and fought with them. They didn't want to do anything until I screamed and yelled at them. They wanted me to send it in to be fixed and they would let me know how much it would cost ME to fix. After screaming and yelling some more they finally agreed to do something. Mind you, this had been over a period of a month or so. After a couple different customer service representatives and lots of screaming and yelling they sent me a letter to sign for a $300 gift certificate. I told them I wouldn't buy any junk there ever again and I would settle for no less than reimbursement for the repair. After another couple of weeks they sent me a letter to sign for agreement of reimbursement for the repair. I signed and faxed it on 1/5/08. After calling back to check on it they said they didn't get my fax. I sent it again on 1/10/08. It is now 2/10/08 and have yet to get 1 lousy cent. Diamonds International is worthless. They have NO INTEGRITY AT ALL!!!!!!!!!! I would beg anyone and everyone to never buy jewelry unless you buy local with backup for your purchase!!!

I purchased a set of diamonds studs on 1/20/07 from DI's Cozumel, Mexico store at Avenida Rafael E. Melgar #131. The purchase price was $1,500.00 USD. When I got home I decided that I would like to upgrade the quality of my diamonds. The back of the original sales receipt clearly states that "you may receive a store credit on any jewelry purchased by you within 30 days of your purchase provided you return to DI and TI the original receipt for the item purchased along with the item in its original condition".

I contacted DI customer service in NYC and spoke to Joan M. to inform her that I would like to return the studs for store credit, to be used against the purchase of my upgraded studs via DI's online store.

On 1/29/07 Joan faxed me a claim form. I completed the form, returned it to Joan, and on 1/31/07 I received back from Joan RMA# CZ-91-01-A3107. On 1/31/07 I sent the original diamond studs and original sales ticket, appraisal, and credit card receipts back to Joan via USPS Registered Mail tracking number RA460607023US. The package was received at DI on 2/6/07 as per the USPS.

On 2/7/07 Joan called me and left me a message stating that she would not process my store credit unless I provided her with an "EGL certificate" on the stones I had returned. This "EGL certificate" was never provided to me by the DI Cozumel sales staff when I made my original purchase, was never requested from me previously by Joan, and is not listed as a requirement in any of Joans return/shipping instructions. Furthermore, as per DI's own website, the new pair of upgraded studs that I intend to purchase only comes with a "replacement value appraisal"... Not an EGL certificate, which helps prove my suspicion that EGL certificates are not part of DI's standard operating practice and that Joan is using the certificate as an excuse to rip me off.