I went to Dick’s Sporting Goods at South West Plaza Mall in Littleton Co. on 6/20/11. We went to the store to purchase a kayak, life vest and paddle. Aound $300 total. We were greeted as we entered but after that we didn’t see another employee for 30 minutes. Ready, but unsure how to check out ( can’t just carry a 12 foot Kayak up to the counter ) we sought out an empoyee for some help. Nobody was around, so I politely asked one of the register employee if we could get some help. He radioed to some uknown person asking them to meet us over at the kayaks section for customer assistance. We waited for another 30 minutes and nobody arrived. I noticed a young employee flirting with some girls at the backpacks. I attempted to get his attention, he said he would be with us shortly. We waited another 10 minutes and the young man had disappeared. I was basically irritated with the whole situation. We drove to REI down the street and spent $50 more but were repeatedly asked if we needed any help and got everything we needed in a timely and professional manner. I will never set foot in Dick’s Sporting Goods again, and spent my $300 dollars at a competitors store. Thanks so much Dick’s, you just lost a big sale on a high dollar item and any repeat business I may have brought to you.

I bought goods today 29 April at Dick's in Frisco, Tx. and my receipt said I could get $10 off on my next over $50 purchase but the site leads me nowehre near the review and we only have 2 days from date of purchase to do this.

Over three weeks ago I dropped off a racquetball racquet to be restrung at the Dick's Sporting Goods in Mechanicsburg, Pennsylvania (Carlisle Pike address).
I have continually called over the past three weeks to find out the status of the restringing and have consistantly gotten personel who do not know and said someone would be getting back to me, but never did.
I have not been able to play racquetball since I dropped off the racquet and was told that the only string they had to use to restring it was tennis racquet gut and that it would work. I am not happy with this course of events or limited choice of products. I have just called again today and the person in that department is not in until next week due to the holiday. So there goes another week of delay.
I now just want my money back for the string I purchased and my racquet returned so I take it elsewhere for servicing. Please help!!!

It's pretty bad when our hours are severely cut and we no doubt have to perform additional tasks because the store manager brings his kids to work on Sat nights. It almost seems that there is a district policy that allows this that allows this to happen. Let me try that and see what happens.

I purchased some golf equipment and asked about shoes. The sales associate assisted me reluctantly. I needed an extra wide width. The associate tried to force my foot into a medium. When I said it was much too tight, he replied that the shoe would stretch. I disagreed, having gone that route before and the shoes blew out in a short time. When I asked if the shoes could be special-ordered, he said yes. As he was writing up the order, another associate became involved. That one stated that the shoes would be full price, $129.99, versus $99.99. So I said I felt I was being penalized for having a wide foot. The associate said discounted prices did not apply to special order.

Ironically, I had been in the store several days earlier and asked about ordering shoes. That associate assured me that the sale price applied. On top of this, I felt both associates treated me with disrespect. There was no 'I'm sorry, the sales price can't be applied to special orders' just a flat out 'no sales price'. A little common courtesy goes a long way in retail sales. I do not feel I got that at all.