I decided to purchase a shotgun at dicks. I filled out the paper work for a background check. I shouldn't have had to do that to start with because I have a carry permit but the salesman said it was store policy. He came back and said the computer system was down and that it would take a couple days and he or someone from the store would call me when the background check was approved. I waited Two weeks then gave up. during this time I purchased another gun at a local gun store in my town. ( it took 5 minutes and no background check, since I have a carry permit). I waited another week and went to Dicks today. I asked the clerk to check on the status of my paper work. He said he couldn't find it and that it probably had been shredded. This Kid was the worse sales clerk I had seen in a long time, terrible attitude and acted like he would rather be somewhere riding a skate board than working a real job. (very immature and unprofessional) I thanked him for keeping me informed on the status of the background check. And informed him that they just lost a customer. I purchase a gun last year at walmart, before I had my carry permit. it took a total of about 15 minutes for my background check and purchase all total. Apparently Dicks doesn't care about selling guns at all. If they did, they would not require the background check for people who have already been through one. Not too mention the fact that they couldn't pick up a phone and keep me informed about the progress of the background check. Dicks could have made an easy sale, even after waiting a week I was still will to make the purchase. but after three weeks and no phone call plus missing paper work, and the attitude of the clerk, I'm finished with Dicks. I have friends who have had similar experiences at this same store In Cumming Ga. Glad I'm not an investor in this company!

I was in your Burnsville, Mn. store on 2/12/09 and made a purchase. The cashier highlighted on my receipt I can go to dickssportinggoods.com/feedback and redeem a $10 off your next purchase of $50, I am unable to find that site, second back some weeks ago Mr. David Terry in the Burnsville, Mn. store told me to put in a application for employment because of my golf background. I wasnt sure if my application went thru ok so was instructed to talk to Shelia Steel in the Burnsville store she mentioned some problems with your computer system. A week or so went by I called her again she said to talk to a gentleman with first name of Phil store mgr I think not sure he was to call me back never heard from this Phil.

The ads say that if you spend $300 you will get a free $150 cash card. THIS IS FALSE. It is NOT a CASH card, it is a Dick's gift card (only good at Dick's.) Very misleading wording. They shouldn't be allowed to call it a cash card. They should say it is a Dick's GIFT card, because the card is only spendable at Dick's.

The cashier told us that they used the term "cash card" because it has an expiration which gift cards don't have. They should have said it was a gift card with an expiration.

That expiration is... wait for it... wait... January 31, ... 2011 ? 2012? NO... it expires the end of NEXT MONTH!!!
Wow!

In other words, they mean:
If you'll spend $450 at our store before January 31, 2010, we'll give you $150 back. That may be a good deal if you buy a lot of sporting goods and clothing, but they should be HONEST with the public!!!

Ordered their venture trizone heated fleece as an X-MAS present. The heater remote didn't fully work and the 2 zones on the back of the jacket never heated up. Returned item and paid for shipping costs to send back. Reordered because they don't have an xchange policy and was sent the _SAME EXACT_ jacket I had returned in the first place. Tried to get them to send me a new jacket--before winter was over--while waiting on a return label to mail the old one back and was lied to on the phone saying they were now out of stock and would be on back order (probably until they received the damaged one back from me); however, seconds before the sales lady was ready to sell me one and was 100% sure they were in stock and ready to ship in 1 to 2 business days before I asked to speak with her supervisor. Overall, horrible customer service, horrible products for that matter. Their gym equipment is cheaply made garbage that breaks within a year too. About the only thing I'd buy from the store are dumbells and fishing lures, but I'll never buy anything online from them again. VERY DISSATISFIED!!

On Saturday at 11:35am, I went in to buy 2 pair of running shoes. The attendant walked up and asked, "Are ya'll just looking?" I asked the atendant where the youth sizes were and if there were wide widths for adult size Asics. He pointed across the department to the Youth section with,
"They're over there", followed by, "We only have a one wide width. There at is."; pointing at the Widw Width hang tag." He walked away. I asked waht does "bulk" mean on the label? He replied, "They're on the floor. There it is." pointing at the 11 EEEE on the stand. He continued walking away into the back room. He never returned. We picked out 2 choices in the Youth section; however, the size needed was not on the floor. The attendant never returned. 18 mins went by. Standing in the Youth area waiting for the attendant to return from the back room. There was a family of 5 in the athletic section of footware, an adult holding a running shoe from the display looking for someone to get the correct size, and another adult standing im the Women's section, waiting for the attendant. He never came out of the back room. 22 mins went by. I placed my Asics ($85) on the shelf and told my friend we were leaving this ?!%$@#! place. I looked for someone in Apparel for help. No one was anywhere to see. At the front of the store there were 4 checkout operators and at least 3 associates working on a Phillies display. We left and went to the Mall across the street and purchased $145 worth of shoes. Why have a store open on Saturday and not offer customer service? Dick's sucks! At home, I went online to send an email to Dick's to complain. Of course, I found that they do not have access on their site to customer problems/complaints, only online sales. Again Dick's sucks. As a customer, I can get even by taking my money to their competitor who cares about the customer.