I went into Gastonia location to buy a gun scope the old man working that department just ignored me although he waited on all the men. When finally I did get waited on he was rude and talked to me like I was an idot. I went to Bass ProShop to make my purchase where I was treated with respect and they were glad to get my business.

NO SURVEY - $10 off survey
I recently made a purchase at Dick's Sporting Goods in Horseheads, N.Y.
My receipt had a offer for a $10 off coupon on my next $50 purchase if I completed a survey within 48 hours. I tried to complete the survey within 24 hours BUT there was no survey to be found!

I returned a defective item bought online and they refunded everything except return shipping...which I complained about...for the last 2 months they kept promising they would refund it they never have...I will never buy anything online from them again and I also tell my friends and family what happen

My father in law bought baseball gloves for my kids for Christmas-They wanted to exchange them at Dicks-since I did not have the reseipt The Manager would not honor the credit card receipt from American Express. He told me too bad... you could have bought anything with that. Terrible Service.

Today a cashier would not honor a $10 coupon -said it was printed online, anything printed online is not valid- again, Terrible Service- I will try my best to not shop there. The help seem to be young people that are more interedted in chatting with each other than helping.

This company has lost the loyalty of its employees. They are to concerned with micromanaging and creating new to do list that they have lost sight of customers and are driven by aerogant lost leaders. They have continued to hire outside the company for some of the more powerful positions in the company. In the past 2-3 years they have hired several top executives from bankrupt and closed retailers. Good idea for a young growing company, I think not! The people in pittsburgh have no idea what really goes on in the stores. They preach less task and customer experience and sales but bog everyone down with more and more task and wonder why stores aren't up to standard with service! If you don't believe me go in a store and see how many employees you can find, i bet its less than 5 counting the cashier. God forbid they put more payroll in the stores, this is the worst payroll company i have ever been a part of. They have hired a top exec here recently who has convinced most store management that this isn't the place to be. If you ever get a chance to visit the corp office please do, you will see how happy, laid back, casual, and how cool (temperature) it is there. Then go to a store where everybody is sweating and pissed off because they have so much stuff to do that the customers are in the way and they don't care. Its more important to ensure you have your weekly chekclist and all corp signoffs done before you help customers waiting in line, because a piece of paper with a check on it to something meaningless is more important. One thing we have never seen from our dream job corporate headquarters is an employee relations survey to tell them how we feel about the company and our jobs because i can promise you it would be bad. If anyone at the headquarters is reading this please send one our so we can tell you whats wrong because we as employees don' have a voice. For those of you who get fed up of not having a voice in your company you know what that creates, UNIONS! This is a bad company to work for that's why they are always hiring new managers because they never last and get fed up with nobody listening and just quit, they take away your drive and just beat you down. The only good thing i will say is the CEO knows and understands the business but we have gotten to big and there is no way he sees how we are treated. Funny thing is the most cost efficient way for a company is retention of its Managers and that we don't have. Those wrong higher ups i was talking about are running people off and making there money, the company will loose in the long run and those individuals will just go to another company.