Dicks Sporting Goods
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Category: Lifestyle
Contact Information
United States
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Dicks Sporting Goods Reviews
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TheBigQuig
November 9, 2010
Worst service in the world
I don't know if all ***'s Sporting Goods stores are the same but the one in Smithfield, RI has to have the worst salespeople in the world. My wife and I just visited the store ( it was a ghost town!)... After 15 minutes of looking for assistance we went to the "service" desk.
The young lady tried to get a response on her walkie talkie from a floor salesperson without a lot of success. She said she'd send someone to the department (we were looking for snowboarding equipment for a grandson.
After 3 trips to the service counter finally the most inattentive salesperson came over.. we asked for size 2...he handed us a box and basically left... at the checkout the attendant said this is size 5...not 2.. we left without a purchase... not to return... now we know why the store was a ghost-town... you get what you deserve.
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Helpful_Soul
August 30, 2010
How to Find the Online Survey
I am a employee at Dick's Sporting Goods and I am sorry you were having troubles locating the survey from your reciept. I really hope I can be of assistance. From my experience from logging in complaints and concerns for the online survey I have noticed that 85% of the customers are searching it through google, bing, yahoo, and many other search engines and unfortunatly it cannot be found in that manner. The other 15% try to locate it within the website which the survey is not located on the site due to the fact the survey service is provided to us by Maritz Research Inc. a private survey organization that Dick's Sporting Goods uses. So here are some helpful tips for you I have used this to help every customer that calls in with the issue and its worked everytime.
1. Go to the Dick's Website
2. Now on the top of your internet server it should show
http://www.dickssportinggoods.com/home/index.jsp
3. Now ERASE home/index.jsp and ADD the word feedback
then press your enter key and it should take you there.
If that does not work I have also attached a picture as well as visual guidence for you as well and anyone else that views this page. If then your still have issues locating the survey PLEASE feel free to call our 24 hours customer service at 1.877.846.9997 and a live agent would be more than happy to assist you in the issue.
I hope you future experiences with us are more pleasant then what you ran into with the survey.
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DPECOLA
August 10, 2010
BIKE INCIDENT
WENT TO PURCHASE BIKE AT THE STORE WE WERE TOLD WE HAD TO RIDE IT DOWN THE AISLE AND SEE IF WE LIKED IT BECAUSE WHEN YOU LEAVE THERE IS NO RETURNS, THEY PUT MY WIFE ON A BIKE IN THE BIKE SERVICE AREA AND THEN RAISED THE SEAT AND WHEN SEE GOT ON IT SHE FELL TO THE SIDE BECAUSE SHE LOST HER BALANCE WITH THE SEAT BEING TO HIGH AND LANDED ON TOP OF THEIR TOOL BOXES AND FILING CABINETS AS WELL AS THERE OTHER STUFF IN THE AREA, THEY NEVER HELPED UP WE HAD TO ASK FOR BANDAIDS AND WET WIPES TO CLEAN UP HER CUTS AND THEN THEY HAD ME SIGN AN INJURY FORM AND WOULD NOT GIVE ME A COPY THEY SAY ITS STORE POLICY, WE SPENT THE NEXT 3.5 HRS IN THE ER AND SHE BRUISED HER SHOULDER, BACK AND HAD NUMEROUS CUTS, THEY PRETTY MUCH ARE SAYING TO BAD YOU SHOULDNT HAVE GOTTEN ON THE BIKE, COME ON PEOPLE YOU WANT ME TO RIDE A BIKE DOWN A CROWDED AISLE AND POSSIBLY HIT SOMEONE AND INJURE THEM AND THEN WHAT, I ANM GOING TO TAKE THEM TO THE CLEANERS FOR NEGLIGENCE AND IF IT TAKE 10YRS I COULD GIVE A FLYING F, THEY ARE WRONG AND MY WIFE HAS TO GO THRU THIS PAIN AND SUFFERING AND THEY OFFER TO PAY PART OF MY MEDICAL BILLS WRONG, MORE TO COME THAT STORE WILL BE NAMED DAVES SPORTING GOODS WHEN I AM DONE WITH THEM
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Promblem
July 7, 2010
Also could not find the survey on their site
I went onto the site DicksSportingGoods.com/feedback and I, also, did not see the survey there. I would like my $10.00 coupon.
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Rilldo
July 7, 2010
There is no survey to complete
I was given my receipt in the store when I purchased merchandise from Dick's and have spent my time trying to complete a survey that is NOT there to complete. Please tell me how I can get my coupon.
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Stealth Pilot
July 6, 2010
PEOPLE WHO CAN'T FIND SURVEY ON THE WEBSITE
For those of you writing complaints on now being able to find the survey, this is for you. It is very easy to find if you type the website address correctly. I will do it for you. Cut and paste this:
DICKSSPORTINGGOODS.COM/FEEDBACK
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Mikass
July 6, 2010
I too searched for the survey to save $10 and was not able to find any survey
I too searched for the survey to save $10 and was not able to find any survey, our customer service we received was awful at the lafayette, in store, we had to special order football cleats and the boy who helped us acted like we was just wasting his time, not friendly at all and the cashier had no idea how to check out a special order and I was told I only had to pay 1/2 when I ordered and the other half when it came in but when I went to check out I had to pay for all of it.
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Strizhnikov
July 6, 2010
Impossible to find a survey
I visited the Newnan, Ga. store on 7/22/09. Customer service was excellent but was instructed to go to the website listed on my receipt to take a survey and receive a $10 coupon. No survey found?
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Sonkare
July 6, 2010
Could not find the survey on the website for the coupon
T too could not find the survey on the website for the coupon. Store associates made a big deal to tell me to go to the website and complete the survey for the $10 off coupon on the bottom of the receipt. This is enough make me not shop at Dick's again!
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Gicarnasse
July 6, 2010
10.00 coupon scam
Spent 15 minutes for your 10.00$ coupon you promise what a rip off.
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