Service and merchandizewas fine. problem came with the survey and $10 coupon. Could'nt find the survey so I could not fill it out. I know this would have been a bonus for me but if you are going to inform customers of this oppurtunity you have to be ready to deliver the goods.

My husband and I had a great purchasing experience at Dicks sporting Goods this am, purchasing fishing equipment, and got a rewards card. At that time we were told to access this website and fill our a survey on our visit and we would be able to print out a $10.00 coupon. I did access the site, but was unable to fine the survey, much less the coupon. A double shame, since our clerk was excellent and we were pleased with the purchase. Can you give me any assistance.

Today I was very badly treated by an employee while trying to make a firearm purchase at a Dicks store. Which leaves me wondering why Dicks sells firearms if an employee behaves in a manner that makes you feel uncomfortable and intimidated when trying to legally purchase a sporting rifle? First, the employee seemed to ignore my presence until he looked around and saw that the other salesmen where busy with customer and he had to reluctantly acknowledge that I was standing in front of him. After making sure the rifle was empty, and safely pointed at the ceiling with the butt on the counter top, he abruptly took the rifle away from me in a startling manner and handed me the necessary background forms to fill out. I handed him my drivers license to copy and began to examine the background check form. He then began to, quite impatiently, explain in detail how the form should be filled out. I politely explained that I was very familiar with the form but allowed him to deliver a detailed explanation since I assumed this to be a requirement of his job.

This he did in what I felt was an abrasive and condesending way but filled out the form anyway while beginning to feel that I had made a mistake making the purchase there. When nearly completed I asked him a minor question about one particular portion of the form to which he answered in a disgusted tone and then pointed to my having abbreviated the name of the state and, very annoyed with me at this point, again disgustedly repeated a prior instruction about filling out all parts completely. I tried to show him that that particular box section was too small to fill with the complete name of the state and that I had never had a prior problem using an abbreviation when filling out that that section with any of several gun purchases I have made in the past with other dealers. He then, in a very annoyed manner, marked the form indicating that I should enter the name of the state in full in an adjacent box that was not intended to have the name of the state written in it.

At this point, having had enough of his adversarial salesmanship approach, I terminated the purchase and walked away to find a manager. After speaking with two different managers and requesting an apology that he refused to give, I gave up and came home to file a grievace.

I was shopping for a Treadmill at the Dick's Sporting Store at Firewheel Mall in Garland, TX. The Firewheel store was out of the machine I wanted which was on sale for $546.00. The sales person found that the Rockwall store had several on hand and offered to have one put on a truck and delivered the next day. I decided to pick it myself the same day. He gave me directions to the Rockwall store and a contact for the treadmill. The contact was told I would be there in 30 minutes.

I arrived at the Rockwall store in about 30 minutes. I was waiting in the Fitness Section waiting for service. I finally found someone to help me and told them I came from the Firewheel store and that they were holding a treadmill for me. I was informed they were busy and could not help at that time. Finally a young employee came out and when I told them I was looking at this specific Treadmill on sale at the Firewheel store for $549 he was told by his manager that the price would be $599. I don't understand how they could ship it on a truck next day to another store where I could purchase it at $549 but would charge me $599 when I went there to purchase it. What really made me angry was that the manager would not come out and talk with me but kept sending this poor kid out in his place. I finally told the kid to forget it, I am going to Walmart. I went to Walmart and bought a comparable Treadmill for the same price and got excellent customer service. I will never set foot in a Dick's Sporting Goods store again, and I will tell everyone also not to go to this store.

Bought a Taylormade #3 Rescue Club on 5/14/2010, hit it on the range at my club, did not like the distance I was getting, so I went by the store today (5/20/2010) to swap for a #5 club.

Not a single person in the golf department, a guy came by, I told him what I wanted. He said that he had only worked there for a week and he would find someone. He went to the back of the store, came back 5 mintues later to say that the person working in that department was in the back doing inventory and wanted to know, "what did I need?" I said I wanted to swap the club, so we went to front of the store, he made out some kind of ticket, then he went again to the back of the store to show the club to the guy that is too busy to come out on the floor my club.

So after another 5 minutes, here comes this guy that says he is the "golf pro" at the store and that he is not taking back the club.

Well, most golf stores will swap a club after a few days, really only hit it one day a few times on the range.

So I left the store and I will not go back there if I can help it.

DSG is not in the customer service business, that sell things, they do nothing after the sale if there is an issue. Dont buy golf equipment there unless you absolutely sure of what you need. Actually, save yourself the frustration, go to a real golf shop. DSG is no cheaper on their name brand clubs, prices are all the same, so why deal with DSG????