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Withme234
May 18, 2010
I am always frustrated trying to get help at Dicks Stores
I am always frustrated trying to get help at Dicks Stores. Today I had to walk all over the store trying to find an employee. This employee said they'd find someone to come to the chair department but then came and said that person was busy (there's only one?) and would come when they were done. I got tired of waiting.
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Cloudele
May 17, 2010
Avoid at all costs
God bless the person that finds the survey for $10.00 coupon on next visit...Joined the "DICK CLUB" today...named that one right!! Cabela's was right...
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Dontano
May 14, 2010
I am so disgusted with Dick Sporting Goods that I will no longer shop there
I am so disgusted with Dick Sporting Goods that I will no longer shop there and will be taken my business to Bass Pro Shop or any other sporting goods store. I was at my local Dick Sporting Goods at Myrtle Beach this week and what I saw was appalling. TO NO FAULT OF THE EMPLYEES THAT WERE WORKING BUT TO THE FAULT OF THERE COPORATE OFFICE. I was trying to exchange shoes this weekend and the poor girl that was working had about 20 people standing line waiting for her help. The girl was nice enough to take a minute to let me know that she would be with me shortly. When she did get to me, ask her if there was any one that was there to help her. She simply responded with a smile and ran to grab the shoes that I needed. As I started to walk; I over heard the manger tell her that her co-working was told to come in later than what he was scheduled.
After I finished returning my shoes I walked to over to the clothing area where I attempted to find some help. After walking around for 30 minutes and not finding anyone. I walked to the lodge area, where again that employee had about 15 people waiting for his help. When he finally got to, he apologized for the wait and in formed that no was schedule to working in the clothing area because corporate has cut there hours. As a loyal customer I would like to know why there is not enough staff in that store to meet the needs of your customers. Also will someone in the corporate office please email back when you stop cutting there hours so I can return to Dick Sporting Goods?
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Krishenko
May 13, 2010
I feel as though Dicks only cares about making the dollar
Since Black Friday til Christmas Eve I spent a small fortune at was once my favorite places to shop. I purchased a Pelican 10E boat for my son. Got home and found one of the plugs was missing. Probably a part that was 59 cents top. Stopped by on my way home today and nearly ended up in the City slammer for complaining about poor service. The man in the lodge section (gun) asked if he could help and then asked if I had checked to see if they had any boats on the floor. Then says he'll get with me later, which pissed me off. I went back up front to the greeter named Lacey who was very nice and helpful and she pointed me toward the store manager named Val. Before I talked with her she had already discused things on the radio with others. Told her I would not go back to the back and she said wait her then, which I did. Some 15 minutes or more she returned with a part that would work on my son's boat. She then got very smart assy and says if I had any more problems I needed to take it up with Pelican. She then said that she had to damage another boat to get me this plug which is a total LIE. I informed her that if she wanted I would gladly return the item and get my money back. She had a little fellow with her that tried to butt in and I informed them that I was dealing with her. He then stepped between us and told me to back off and put his arm on me. I informed him that if he touched me again he was basically gonna receive an ass whipping in a nice way. They told me to just leave which I did. One the way home I called the complaint number and talked with a very nice guy named William. I gave him my full name and hometown and the events of what happened. When we were about done he then asked for my name again, this really disappointed me - causing me to fill as though he was there to listen and thats all. I will be seeking advice from an attorney because of the guy touching me after I informed him not too.
I feel as though Dicks only cares about making the dollar. They put a store manager in place that can not handle adverse situations or confrontation.
I am also thinking about setting up an information picket in front of their store if I don't receive an apology from their store manager Val - and her little Body Guards.
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Kripianenko
May 12, 2010
Why keep telling people to do survey when it does not exist-poor customer service
I shop at Dick's Sporting Goods a lot, but I am very disappointed that there is no survey anywhere and therefore no $10 off coupon!! Why keep telling people to do survey when it does not exist-poor customer service. What a shame!
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Crupule
May 12, 2010
This 10$ coupon is a joke
48 hours to get my survey done for the $10 coupon. Have really tried to find it and just sick of the mess. What a joke. All kinds of sites saying they are Dick's survey, but thats a joke too.
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Overnow
May 11, 2010
Your customer service was less than helpful with my problem and actual a little on the rude side
I purchased what I thought was a Remington 12 guage pump on 12/15/09 at the Pineville, NC store. (this is what I asked the clerk for) As I had a car load of out of town friends waiting for me in my cars I did not take the time to recheck my purchase then and only found out days later, and the first time I did check that this was in fact not a Remington but a Pardner/Pro 12 guage. Although I don;t feel I was over charged, but still they were many sales, rebated, etc. going on that would make the price of the gun I actually wanted about the same. Your customer service was less than helpful with my problem and actual a little on the rude side. So I guess return will be my only options.
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Svellad
May 6, 2010
Would not honor my coupon
Went to store in horseheads had a coaches coupon wouldn't honor mine but did my daughters. manager steve real jerk. had caoches card with me and wanted underarmour. won't go back.
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Ushtorre
May 4, 2010
No listing/availability for claimed $10.00 off coupon on next purchase of $50.00
No listing/availability for claimed $10.00 off coupon on next purchase of $50.00.
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Lemerr
May 4, 2010
Waste of time and an excellent way to lose a customer
I just have a graduate degree and am not able to complete the online Dick's Customer Survey. Waste of time and an excelent way to lose a customer.
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