87.5o dollars deducted from my account for items not ordered or required

Signed up for a free trial however they took out small amounts within 7 days and then deducted a larger amount.

I have emailed the company and have had no rely. I would like payments to stop and do not want anymore products.

Joanne

This company offered a free trial for shipping charges only of $3.87 which I agreed to pay when I ordered online. A charge of $1.89 was also charged to my card which I knew nothing about until I saw it on my credit card statement. After receiving the product 14 days later, and tried it discovered it DOES NOT WORK, go figure. Now one month later a charge for $87.47 has been charged to my credit card. After calling and complaining I have been told I am outside my 10 day free trial time and am not eligible for a refund. The "10 day trial" started on the day of ordering, not the day of receiving the product. After waiting for a supervisor for 25 minutes I was "accidentally" hung up on. This company is a SCAM, they are committing FRAUD on the internet and misrepresenting there product trial.

I ordered the diet product on 9/24/2010 via the internet. I was aware that they had a 10 day cancellation policy. On 9/29/2010 I checked the website for a cancelation option and was referred to 800-320-2983. I called the 800 number and tried to converse with a person who had such bad English it was almost impossible to carry on a conversation, however, I explained that I wanted to cancel my account so that I would not have any $87.47 monthly charge to my credit card.

I was told that they would send me an email within the next 2-3 hours and I would have to respond to that in order to receive a refund.

Okay, not the end of the world to jump through another hurddle so at the end of approximately 3 hours I had not received any email so again I called the 800 number and told the person (who spoke even worse English) I had not received the email and that I wanted to cancel my order.

After much argueing I was finally told that my account was cancelled. So far so good, until on 10/5/2010 when a charge for 87.47 shows up on my credit card posted on 9/30/2010.

Now, I am really not a happy camper when I again call the 800 number and am told that it was past the 10 days and that I would not receive any refund. They would however cancel my account so that I would not receive anymore charges.

Ultimately I spoke with an alledged supervisor who started rambling on about their policy and it was clearly explained on both the website and when I called on the 29th that no refund would be issued.

I explained that I was calling to get the $87.47 charge removed from my credit card and that I had orginally called before the 10 day period had expired. The person basically said too bad and refused to do anything else. After I raised my voice and screamed at her she still refused to issue a refund stating the 10 day trial period had expired and there was nothing else she could.

I asked to speak with her supervisor and was told that she was the highest person I could speak with and that was it. She then asked if there was anything else she could do for me and I suggested she stick-it-where-the-sun-does-not-shine and terminated the phone call.

I ended up contacting my credit card company and explained that an unauthorized charge had been made on my credit card after I had cancelled my order and they are in the process of investigating the charge.

The bottom line is these people are in the business of suckering people in to try a "Free" trial diet product and then charging unauthorized charges on the credit card even after they have been told to cancel the account.

Not even sure they are in the U.S. let alone the state and city.
They offer free sample for 3.97 shipping charge. Got it but cancelled ongoing orders on 7/20/10 - one day after ordering. (You have 10 days to cancel). However they charged me $39.97 the next month - which I called and disputed! They said 10 to 15 days for a refund. Never got it. Called 3 different times, the last one being today, 10-2-10, because I was now charged $87.47 plus $2.95 for shipping. I ranted on and demanded to talk to a supervisor. HAH! Same run-around. I then called my bank and disputed the charges. They will refund my $39.95 as soon as 30 days is up after they charged me, and the $87.47 after 30 days. CALL YOU CREDIT CARD COMPANIES AND DISPUTE THE CHARGES!!! It seems to be the only way to stop these scammers!!! DO IT!!
Janice - California