Approximately one month earlier, I ordered the Blackberry Bold 9780 offered by Digi on a 2 year contract with monthly charges of RM73. Unfortunately, when it arrived through delivery (by an appointed logistics company of Digi), the package had already been opened and naturally, presumed to be tampered with. I was very much against accepting the device as there was good reason to assume it had been tampered with and replaced with parts or accessories that were not genuine. The salesperson insisted that we take delivery of it and assured us that we could get a replacement device (either immediately or at most 7 weeks) at the local Digi Centre. I agreed and as expected various problems (optical trackpad, LED indicator) arose with the device. I was given a letter of claimant by the salesperson and went to the centre as was instructed. The employees at the centre were mostly unhelpful and intimated that whatever the salesperson promised was not their problem. At last, the manager agreed to replace the device and promised a replacement within 7 days. More than 7 days later, having received no follow up calls from Digi, I went back to the centre and they gave me various reasons ranging from; "It's not our fault", "stock haven't arrived", "you should contact Brightstar yourself", "I'm new here", "This is how the company operated" to my personal favourite, " This is how the company operates". Having received assurance that I would get further notice about the status of the device, I waited another 8 days. Again, they gave the same aforementioned reasons and insisted that they called my Maxis number(presumably to give the same reasons) although I was absolutely certain there had been no such calls received nor missed. Either the Centre is intimating that their Digi issued company numbers couldn't make reliable calls or that Maxis line sucks or more likely, they are attempting to insult the intelligence of a customer who have after all signed up for a "Smart Plan" to buy a SMARTphone with a telco that is supposedly always the "SMARTER" choice. It had been a month, the services are unused, and to add insult to injury, they claimed there was no way possible to waive the bill for the 1st month.