I had ordered digital camera on 01 sep, order no 11824674. Today is 20 oct- 50 days passed, item still not delivered. more than 15 emails and 10 tele calls done- not including when their customer care doesnt pick up for upto 22mins- where i waste my std money. Pathetic service- buy at own risk.

rajiv bhardwaj629

i Bought the camera from J&R this year 2009 for $ 150 and found out that camera has some battery issues.
I contacted Samsung services department and sent my camera on May 18th 2009 to their given address @
JS ALLIANCE CORP-DIGITECH AMERICA
20710 S LEAPWOOD AVE
STE G
CARSON CA 90746
310-538-2022

I have been contacting Samsung service department from May 18th 2009. they confirmed they received the digital camera.
when I called again to Executive Department they said they were waiting to send me new camera in replacement and waiting for my approval(without even I knew that they are waiting for my approval) . I promptly said please go with my approval.
after 2 weeks, I called Executive department again and they are saying they cannot communicate with repair center who has camera.Now, executive department cannot send me replace camera until get it from repair center. repair center is saying they have not logged in the camera information since May 18th 2009 when I sent this camera back.
what bizarre kind of service is that?
I have been contacting each and everyday to them.
these are the following contact people, whom I have talked and they responded very unprofessionally and rudely.
Christa agent # 109
Jackie agent # 25
Retine agent # 106
Candace agent # 31
Gian agent #HH170
Pat agent # premium 5
Britney agent # premium 51

and lot more whom I didn't write it because I was unaware of such unprofessional service from Samsung.
so unprofessional and so rude these service people are, I am really really upset.
I never experienced such unprofessional and rude service which I received so far from Samsung Camera Service Department.
I am still waiting for their response which I believe I will Never Never Never Never receive...

I must admit that I was hesitant about purchasing a camera from an unheard of company for what was a price significantly lower than anywhere else. But I did. Did look around the site for accessories and thought, "$300 for an 8GB memory card??" Two days later I get an email from Chris saying he needs to verify some information on my order, so pplease call me at...xxx" SO of course i do. I am left on hold for 15 minutes, then he comes on the line and asks, "So...ummm... your shipping address is...xxxx" Yes. Ok. So do you want me to add the special batteries to your order?" Well, I knew the camera didn't take a special battery, that is the reason why I picked it out, double AAs... When I called him out on that trickery, he then said, "How about the memory card, do you want me to add that to your order, I see you didn't add that." No. He was trying to make me believe this particular camera took special batteries and cards. I asked him back, is this the real reason why you had me call, to try and sell me other things?" Yes, is there anything wrong with that?" I just laughed and said, "No, but you just lost a sale by doing that." Hung up the phone, called the number again, went into customer service and cancelled the order. The attitude, the trickery... I just decided it was best to not give this company my money.