My wife bought me a watch winder and the on-line description was not clear as to how it operates. It turns out their model is not compatible with my brand of automatic watch. It was returned with all boxes, instructions, plastic wrap, etc., in other words in perfect condition. The original cost was $85.00 but my resulting refund, after a very convoluted return process, was $43.00. They kept over $41.00 ! Their lame excuse was to quote their return policy, buried in their web site and one that leaves many items relating to returns completely vague. They also claim the watch winder I returned generated a 25% restocking fee as it was healthcare item. One other thing, if you make an inquiry as to why you were ripped off they will include in their reply a warning that any attempt to reverse the charges via your credit card company will result in them assigning you to a local collection agency. Any company that feels the need to include that sort of wording on the first reply to an inquiry tells you they have had several issues with the credit card carriers. There are plenty of on-line merchants selling virtually the same things so I would look for one that truly has customer service as a number one priority, and stay far away from one like this.