From: QwertyKPH [qwertykph]
Sent: 02 April 2010 09:58
To: CrazyCameras Support
Cc: Ken H
Subject: Re: Fw: Order CC-090913-212326-1738 - Problem
Customer Support Team A,

Still nothing from you to actually help me. All I have received are emails from you but not the
elusive return label. A reputable company would have a return process that would be helpful
and intended to retain customer loyalty. Yours is not.

I have found information that leads me to believe you will never honour your warranty:

http://alaskaoregonwesternwashington.bbb.org/article/camera-hunters-go-crazy-over-delayed-products-14828

My advice to you is to act swiftly to honour your warranty on my purchase. It is the right thing
to do.


Kind regards,

Qwertykph

--- On Sat, 3/20/10, CrazyCameras Support <[email protected]> wrote:

From: CrazyCameras Support <[email protected]>
Subject: Re: Fw: Order CC-090913-212326-1738 - Problem
To: "QwertyKPH" <qwertykph>
Date: Saturday, March 20, 2010, 5:48 AM
Hi Kenneth,

We would like to apologize for the inconvenience

We will submit a request for a return label for you. Once that is created we will
proceed by sending a return shipping label via e-mail. Once we have received your
product(s) in our warehouse. We will cover any courier costs to return a faulty
product. We will check all products returned as damaged or defective. In the event we
find no fault of if the damage is not covered by the warranty (misuse of item and
accidental damage), we reserve the right to re-charge you for the product/s and to
recover our fees and expenses from you. Charges will include cost of repair and
shipping the item to and from our warehouse.

Sincerely
Crazy Cameras
Customer Support Team
A


On Wed, Mar 17, 2010 at 11:53 PM, QwertyKPH <qwertykph> wrote:
Customer Support Team A,
In response to your suggestions, I have inserted my answers with prefix "KPH:"
• Is the AC adapter fully plugged into a working outlet?
KPH: Yes, it is. I have checked myself. The power points I used are working. I tested with a
lamp.
• Is the AC adapter fully plugged into the frame?
KPH: Yes, it is. However, when I unplug transformer from frame, the green light on
transformer becomes brighter green. When plugged into the frame the transformer light is
flickering alternately bright then dim green.
• Is the power switch on the top of the frame in the On position?
KPH: The frame does not have a power switch on top. It has a power button on the right side
when looking at the face of frame (obverse), left side if looking at the back side (reverse). I
have pressed that button many times and the frame does not start up.
• If the frame was turned off using the Power button on the remote control, press the power
button again, or turn the frame's switch off and then on again.
KPH: I tried this and it does not work.
Please understand, I have checked these things long before I contacted you with my problem
report in January. I gave this information over the phone when I made original report of the
problem.
Please send me a return label and honour your warranty. It's the right thing to do.
My contact information:
Home: +44-125-688-xxxx +44-125-688-xxxx
Work: +44-134-474-xxxx +44-134-474-xxxx
Cell: +44-791-789-xxxx +44-791-789-xxxx
Home: Qwertykph
Work:


Kind regards,

Qwertykph


--- On Tue, 3/9/10, CrazyCameras Support <[email protected]> wrote:

From: CrazyCameras Support <[email protected]>
Subject: Re: Fw: Order CC-090913-212326-1738 - Problem
To: "QwertyKPH" <qwertykph>
Date: Tuesday, March 9, 2010, 3:56 AM
Hi Kenneth,

We would like to apologize for the inconvenience

As per our technical team here are some ways we hope that fix that error and to
properly identify the problem.

My frame will not turn on.
• Is the AC adapter fully plugged into a working outlet?
• Is the AC adapter fully plugged into the frame?
• Is the power switch on the top of the frame in the On position?
• If the frame was turned off using the Power button on the remote control, press the
power button again, or turn the frame's switch off and then on again.

Please let us know the results

Sincerely
Crazy Cameras
Customer Support Team
A


On Fri, Mar 5, 2010 at 6:10 AM, QwertyKPH <qwertykph> wrote:
Hello Customer Support Team A,

As requested, please see five pictures attached. I assure you, the unit has not suffered any
impact of any kind nor has it been exposed to heat. Other than dust accumulated on the top
edge of frame, there's nothing wrong with the physical unit. It worked just fine for more than
two months and then no longer works. The frame has sat on the white marble table (in
picture) since I unpacked it.

Please advise when return label has been sent. Please copy emails to my work address too:
because I ready that email more often.


Kind regards,

Qwertykph

--- On Tue, 3/2/10, CrazyCameras Support <[email protected]> wrote:

From: CrazyCameras Support <[email protected]>
Subject: Re: Fw: Order CC-090913-212326-1738 - Problem
To: "QwertyKPH" <qwertykph>
Date: Tuesday, March 2, 2010, 1:43 PM
Hi Kenneth,

We would like to apologize for the inconvenience

As per our technical team this type of error should not happen to the product and if it
does is normally caused due to impact and excessive exposure to heat. Could you
please send us a picture of the product so that we can see the physical condition of
the unit. Again we would like to apologize for the inconvenience and we thank you for
your patience.

Please feel free to email us for further assistance

Sincerely
Crazy Cameras
Customer Support Team
A


On Sun, Feb 28, 2010 at 1:03 AM, QwertyKPH <qwertykph> wrote:
Please advise. I am still waiting for return label you said shipping department would send.


Kind regards,

Qwertykph

--- On Tue, 2/2/10, CrazyCameras Support <[email protected]> wrote:

From: CrazyCameras Support <[email protected]>
Subject: Re: Fw: Order CC-090913-212326-1738 - Problem
To: "QwertyKPH" <qwertykph>
Date: Tuesday, February 2, 2010, 8:59 AM

Hi Ken,

Thank you for your feedback.

Unfortunately we are still waiting for the answers from our distributor but as soon as
we have the right instruction from them we'll send it to you via email.

Please email us for more questions and concerns and we'll be happy to assist you.

Thank You,
Crazy Cameras
Customer Support Team B
On Tue, Feb 2, 2010 at 6:16 PM, QwertyKPH <qwertykph> wrote:
Support Specialist,

Please advise when return label should arrive. I hope this week because I have to leave on
another business trip 06FEB for 3 weeks.

Kind regards,

Qwertykph

--- On Tue, 2/2/10, CrazyCameras Support <[email protected]> wrote:

From: CrazyCameras Support <[email protected]>
Subject: Re: Fw: Order CC-090913-212326-1738 - Problem
To: "QwertyKPH" <qwertykph>
Date: Tuesday, February 2, 2010, 3:14 AM
Hi Ken,

Thank you for the feedback.

We will forward your request for a return label to the shipping department. We will
send you notice as soon as it is available. No replacement will be processed until
the returned goods have been received back into our warehouse. We will cover any
courier costs to return a faulty product. We will check all products returned as
damaged or defective.

Please email us for more questions and concerns and we'll be happy to assist you.

Thank You,
Crazy Cameras
Customer Support Team N
On Sun, Jan 31, 2010 at 7:33 PM, QwertyKPH <qwertykph> wrote:
Support specialist,

I rang the order department and spoke to Cheryl who told me I should send you an email
explanation of my problem ans that you would revert with instructions on how to proceed.

Basically, the picture frame no longer starts up. I cannot tell if it is the frame or the power
transformer what has failed. One day in December, I think the 15th, when I tried to turn on
the frame, nothing happened. I moved it to a different power point where I had a lamp (so
I know the power point works) but still, the frame doesn't start.

Unfortunately, I have been traveling extensively and am just back home long enough to
follow up with this. I hope you can give me some instruction quickly as I will be heading
out again on Feb 6th for 3 weeks away.

My contact information:
Home: +44-125-688-xxxx +44-125-688-xxxx +44-125-688-xxxx +44-125-688-
Work: +44-134-474-xxxx +44-134-474-xxxx +44-134-474-xxxx +44-134-474-


Cell: +44-791-789-xxxx +44-791-789-xxxx +44-791-789-xxxx +44-791-
Home: Qwertykph
Work:


Kind regards,
Ken H
Qwertykph

--- On Tue, 9/22/09, [email protected]
<[email protected]> wrote:

From: [email protected] <[email protected]>
Subject: Order CC-090913-212326-1738 has been Shipped
To: Qwertykph
Date: Tuesday, September 22, 2009, 7:54 PM


Dear Kenneth H,

Thank you for your purchase. Your Order # CC-090913-212326-1738 from
CrazyCameras has been shipped via DHL tracking number xxxxxxxxxx.You
can track your shipment via the DHL website at www.dhl.co.uk.

Invoice Address:
Kenneth H

United Kingdom

Shipping Address:
Kenneth H
United Kingdom

Please expect delivery within the next 2 business days via DHL Express.

Someone must be present to accept the shipment and sign for the delivery..

If you need to forward the shipment to an alternate delivery address for any
reason, please contact us so that we can authorize the forwarding of your
shipment.

Sincerely,
Customer support Team,
Crazy Cameras.