On 2/17/10 I ordered download of Windows Office 2007 Ultimate with backup DVD. As of 3/4/10 I had not received the DVD. When I called DR and asked about the status of my order, I was told that I needed to wait until 3/11/10 and call them back then, When I asked why I needed to wait until 3/11/10, I was told this was their policy because the item will likely show up by then. When I asked if it was shipped, I was told yes, "it was shipped on 2/19/10". I called USPS and asked when is mail considered lost --- 5 postal days they told me. So what anal policy requires someone to wait 22 days for shipment that takes USPS 2-3 days to deliver, just to find out if it'll somehow show up. I believe that DR never shipped my order.

Stay away from this company. The few dollars that you'll save, are just not worth the illogic of this company. And get this, they actually hold up your shipment until they reach 200 pieces of mail to qualify for bulk rate before they'll ship.

Heres a long story about my experience with digital river...
As i am a british student, i found out that i could qualify for a windows 7 download for christmas. After contacting Microsoft about this, they said it isnt to do with them and so they put me in touch with Digital River, who replied quickly. Their English i noticed was quite poor but they understood my question, replying that there wasn't an expiratiuon date on this offer for the windows 7 download.
I waited a while and eventually bought the product and downloaded it into my computer. This took all day but managed to download OK (though i didnt have a clue what it was doing or what to do, the instructions were very poor and google didnt help too much). Because this was a custom download of windows professional, i had to do what they call a clean install, which meant i had to wipe the computer, therefore to install windows 7 professional, i had to use some software to burn it to disk first. (confusing i know so i will skip the complications...)
Half way through the burning of windows 7 to disk my computer basically brought me back to windows 2000, where they computer would all of a sudden freeze and the only way you could get it to respnd would be to turn it off at the main power. I tried to burn it to disk about 4 times before demanding a refund. They happily said yes.
Then i found this website and noticed people had complained about credit card fraud from digital river. I immediately called my bank and cancelled my debit card. They said they couldnt stop the payment going to digital river but changing my debit account number would stop any fraud from going on. [During this time, my computer would keep freezing so i contacted toshiba, my PC manufacturer and they said to do a recovery with the recovery disks which basically got rid of everything i had ever done on my laptop, luckily however i keep the laptop backed up.]
So now the problem was i had to contact digital river about them sending me a cheque (US- check) instead of sending me the amount through the bank. After hastling digital river like crazy and getting many responses that seemed never to answer the question, i decided to microsoft which had been the most success i ever had.
They were actually british/ american to start who actually spoke english and understood everything i said. They got in touch with digital river UK and eventually demanded a refund. Digital river decided to send the payment to my old cancelled debit card and microsoft told me to contact my bank to move the payment over to my new card. not knowing that with my bank, all payments that went towards my old card(s), would go onto my new one automatically. They had to get into their system and work out who sent me the refund, until they eventually found it was DRLuxembourg. i had to explain to them what this company was as they never had a clue why the details were so minimal, which sounds a bit dodgy.
Anyway, after weeks of being hastled, and getting microsoft in to sort it all out (try as much as you want, you will never find any phone information on the interent for digital river UK.), i now have windows 7. Although it is the cheaper option (windows 7 home premium), i BOUGHT IT FROM THE SHOPS, i bought the disk and it actually worked. Bye bye vista ;)

I mysteriously received a charge on my card from "DIGITAL RIVER INT LUXEMBOURG LU" is what it says on my statement, for $163.50. Never heard of this company, I haven't even used my card lately at all, and online it's been weeks since I used my card. I think this company may be related to others, I have had charges from ZoneAlarm, MobileMe, and NCsoft all within the same two days! Now I have a bunch of overdraft charges at $34 each due to these crooks. Anyway, back to Digital River. I THINK I may have got them to take off the $163.50. A previous complaint listed these numbers that they believe are related:
952-253-8000
800-999-2734

I started with the first number, and the woman said that they have gotten people looking for Digital River before, but it is not related.

Then I tried the second number, which got me NOWHERE. The man on the phone asked me for my name and email then couldn't find an order number, well OBVIOUSLY since I have never heard of them. Then he told me I could fax my bank statement to their fraud department and would go from there. I do not feel comfortable with that at all, I don't know this company! So I said well can't you just look up my card number to see the charge? And so he did but he conveniently did not find any charges to my card. The only thing he could do was tell me to fax my statement to the fraud department with my name and phone number.

THEN thanks to google, I believe that I found the RIGHT number to get directly to these guys. The lame thing though is that it is in IRELAND. The number is + 353 61 230 000. I got it from this website: http://store.digitalriver.com/store/defaults/en_GB/DisplayDRContactInformationPage
And if any of you are like me and had no idea to call f-ing Ireland, you first dial 011, then 353 (which is the country code) and then 61 230 000. The man I talked to there said that the payment has already been cancelled because they believed it was fraudulent. Hard to understand him (as are all customer representatives) but he said something about how a certain product is 108 euros which converts to $163.50 which is what I charged. So I am still confused, I don't know if the previous fax me guy had cancelled it or if this guy was being truthful in saying it had already been cancelled. But the guy from Ireland did say I would get a full refund. So I will be awaiting that and hopefully once I talk to my bank they will stop the overdrafts for all this BS.

i was trying to get free spy ware and i did not complet to transaction but thye still took my money. this was over a month ago and they are just now trying to take my money. but again i did not complet the transaction.

I never had any direct dealings with this company. I ordered kitchen products through Easybakeware.com and apparently Digital River stole their personal and confidential information and thus I was charged 200 dollars. My bank denied the charge thankfully, however I had to wait a few weeks for a new debit card. In addition, I had to change my automatic billing to that old card to various companies to a new card which took time. Luckily I did not get charged any overdraft fees while this occured as my bank was gracious enough to reverse the charges.

This company clearly has thousands of similar complaints about them yet I don't understand why they are still in business. I have filed a complaint with my state's attorney general's office but I feel that nothing is being done to stop this company.