I am in shock that this company is a publicly traded company and that Microsoft deals with them. Digital River intentionally remains elusive to its customers. They post no chat or phone support. They send generic emails that do not address their customers' issues.

When I finally contacted Microsft and told them of my issues with DR, I asked if Digital River was a reputable company. Microsoft stuttered and refused to answer the question.

Upon finding this site, I found a number to contact Digital River. After waiting on hold for 12 minutes, I spoke with a company rep. who told me my order had not YET been shipped and then quickly sent me to another department where I remained on hold for an additional 35 minutes. When I finally spoke with the 2nd rep., she gave me a completely different story. She told me my order had been sent 2 weeks ago, Priority USPS, and that it usually takes around 3 WEEKS. She said they have no mail tracking abilities with Priority Mail, although their website says your order can be tracked.

Be careful with this company!! I have spent a good amount of money and time on them and have yet to receive a single portion of my order or get an honest response from them.

I recently upgraded/updated my Norton Anti Virus service. I received an email w/my order number etc. I was charged.$48.98. I received a second charge 3 days later for the same amount from www.DRI*Digitalriver.com or myord.com. The second charge was not authorized by me. Somebody has got to put a stop to this nonsense or ripping people off and double billing. I am thoroughly discusted at this company.

I dont even know who this freakin company is and they took 44.95 out of our account now I will freakin close my God dam account right now. Some body is going to pay for this my account is in the whole I had no money in my account who the hell does this company think they are, they are going down big time, I will close the account and that account will never get paid. I am so freakin pissed, someone is going to pay I have enough God dam financial problems now I have to close my account I have absoutely nothing. This company sucks and so does this country. You got some money hungry people out their you freakin nuts the God dam rich get richer and the poor get poorer .

I have been trying to purchase Endnote X2 for Mac for over a month. My first delivery arrived within 14 days of my original order. Instead of Endnote it contained Studio MovieBoard. As per their directions I reported the error via their website. When I entered my credit card details Digital River informed me that I had placed an order for Norton AntiVirus! Eventually I was issued with a return authorization for Movieboard and told that Endnote had been re-sent. When the new package arrived it contained --- Studio MovieBoard.

I purchased student software from Microsoft through Digital River for $59 plus 6.95 for electronic downloading. There was an error downloading it. This problem started 10/3/08 and now it is 10/9/08 and I still haven't gotten my download or any help from Digital River. I have sent them emails once or twice daily and each reply is from a different person but the answer is always the same. It is a standard answer that makes so sense. I am being told to click on a link and when I do, I am asked for a password (which I never got).

Then you are told to click on an alternate link if you forgot your password so I click on this hoping they will send me another password. But now I am being asked for my university email address (which I don't have and I never had one).

Btw it's not needed, since I was given the download link without before. I have scanned all my receipts and registration from school to show that I qualified for this software and now I don't have it and no one cares.

There is no phone number for Digital River. No one ever addresses my questions, I don't think they read my emails, they just send the same reply over and over again.

I am now going to post a complaint on every board I can about this company. M3cents.com is next.

People - beware of Digital River. My next step is to write a complaint to my credit card company and if I have to write another one to Consumer Affairs then I will do that to. I have no idea if Microsoft is aware of how this company
Treats their customers. But I will try contacting them too.
Oct 9, 2008 @ 8 pm