My system was working fine until April 28th, I upgraded to a faster speed from the basic package and was rewarded with a none working system on Monday the 28th, after spending 2hrs trying to troubleshoot the problem with the software, the tech gave me credit for 7 days until a service call was ordered, this is when the fun begins, the scheduler with the service company calls the very next day and says a tech will be dispatched the very next day, I told her that I worked and could not be there the next day I needed a little advanced notice, she informed me that if I did not take the appointment my work order would go to the back of the list and I was told that they full fill a lot of orders and the delay will be a long one, well she was right, it is May 6th and still no word on when they are coming out, I have tried talking to the rude woman and have apoligized if I pissed her off and she assured me that I will be serviced when the next opportunity arises, until then I remain without internet connection and I was informed that because I did not take the given date first offered the 7 day credit was no longer valid so I am paying for expensive internet that is not working due to some female halfwitt that has a little authority and is quite rude to boot, if I could get out of this contract and go somewhere else I sure would, I sure would like for someone of authority from Hughes.net to call and fix this problem.