STAY AWAY FROM DIGITAL STORM!!!

Our company purchased a Digital Storm Computer for one of our customers last year. Spent over $4, 000 for it. We are a computer service company located on the East Coast, and our customer was obsessed with having "the ultimate" computer to run his business.

In short, we called DS for help with their rig late November of 2009. They shipped me a new fan to replace one on the water-cooling unit. Took me an hour to replace the darned thing... but that didn't fix the problem...

Shortly thereafter, we got the BSOD - seems that the O/S was corrupted and the RAID Array was broken, and their system would not read a Windows Repair DVD they had supplied.

They could not (would not) help us over the phone, so we asked to ship the computer back to DS for repair. Since my customer didn't keep the original box, DS would not allow us to ship the computer back -- so they shipped me a box from CA via Fedex Ground. It took a week for the box to show up. Then they "forgot" to send along the return Fedex Label, so it took another 3 days before Fedex showed up to pick the box up. It returned to CA via Fedex Ground (another week). All together, I've paid over $200 for "shipping", including the cost of a new "box"

Now it's been sitting in their shop for over a week, and we got an email today asking us to fill out an RMA form. That immediately told me that they haven't even tried to work on the computer yet.

I have a very irate customer that has been without his computer for over 6 weeks now...

Please - heed my advice and STAY AWAY FROM DIGITAL STORM!!!

Outstanding company! I was looking to replace my original Dell XPS to be able to run the new games at max FPS. I primarily run flight simulators that are challenging for most computers "out of the box, " so I decided to look into building my own, or having one built by one of the many companies that provide this service.

I researched the specs I wanted/needed first, then went online to places like Newegg to find out what I was looking at WRT price. This gave me a ballpark figure that I could use for comparison between companies, considering only cost of parts so that I was comparing apples to apples, so-to-speak.

After about a month, I began researching companies to build my new machine. I was surprised at how many there were, but after eliminating the standard "resellers, " I narrowed it down to 6 companies that were primarily PC builders for the gaming community.

Out of the six companies I looked hard at, Digital Storm was in the middle of the pack when I only considered price. When I factored in reliability, and customer satisfaction/ratings, however, DS was the superior by a wide margin. I found two other companies that had cheaper prices and almost made the mistake of ordering from the cheapest. This company (unnamed here) was the most advertised in the PC and Gamer magazines and had a very good website. However, when I looked at the customer reviews (easy Google search), I was not impressed. In fact, it seemed I would get my machine cheaper, but run the risk of a 50% chance that it would be delivered with uninstalled, or loose parts hanging out, and be faced with an unresponsive service department. I dodged a bullet here.

The other company seemed OK in the customer reviews, and was a slight bit cheaper than DS, but when I called and talked to the rep there about the specs I wanted, I was not impressed with his knowledge base. I seemed to know more about building computers than he did, and I have never built one! Not a reassuring experience.

Finally I decided on Digital Storm, primarily due to the customer service and great ratings from satisfied customers.

My experience so far has been nothing but outstanding. From the moment I contacted DS with my initial inquiry to present, communications with sales and support has been constant and positive.

They promptly answer all emails, return all phonecalls, and even do fallow-up calls to ensure service was satisfactory.

i cannot say enough about the machine. It is awsome! Not only was it done on time and built rock-solid (very neat and clean with no missing or loose screws), the professional packaging material they used ensured that it arrived w/o a scratch!

The service reps I have talked to could not be friendlier or more down-to-earth. They gave me their best advise on important decisions like which graphics card (ATI or Nvidia), water cooling vs air cooling and HD configurations (RAID or no RAID), often recommending the less expensive solution to get the most bang for the buck. I never had the sense that I was talking to a company more concerned with profit that the customer satisfaction.

If DS continues to place emphasis on quality products and customer service, they will continue to get my business as well as many other satisfied customers. I enthusiasically endorse Digital Storm to my friends looking for a new computer. These guys are the real deal.