Where to start ... I placed an order for a Panasonic Lumix FZ-20 on 2-17-05 (Thursday) around 4pm. Since it said that it can take up to 3 days to ship the item, I wasn't expecting it to ship until Tuesday at the latest ... and plus, for the price ($450 compared to $600 at other places) I was a little lenient. When I didn't hear anything from them, I emailed their customer service and haven't heard anything back since, then I called them ... WOW, what a quick trip to a dead end. Out of the ~50 times I called them, I got a human twice, the other ~48 times ended up me having to hang up because no one would answer the phones. The first time I got a human, I asked to speak to the manager, ANOTHER BIG MISTAKE ... he transferred me to the managers voice mail. I left him a message and haven't heard back since. After many more phone calls, I got another human (who picked up the OPERATOR line) and he said he was the "manager" for the day, since the real manager was out. After arguing with this "manager" for 5 minutes (which by the way was rude and mean the entire time) I quoted what they sent me when I purchased the camera "www.digitalphotohq.com was designed around the customer" or something like that. And went on for another minute or so. He was finally quiet and I thought I was getting through ... just then he said, "ok sir, have a nice day" and hung up. Shortly after that I get a cancelation email. I'm glad these guys didn't charge my credit card, but this was the worst online purchase experience I have ever had. WARNING: PLEASE DO NOT BUY FROM THESE GUYS!!!