Listen to me carefully.. if a software product has digital river as the delivery agent? Find somebody else
Find another product.. you are heading for heartache

Without going into too much detail I have been trying to get my copy of Windows 7 pro at a Student Discount price that I ordered on the DigitalRiver online store 3 weeks ago.

I have found out only now & after 3 weeks of speaking to the Digital River Support daily that they have mistakenly associated my purchase, including my banking details with someone else. They have been sending this unauthorized person my personal information & password instead of sending it to me. They did not find the error until I discovered it & showed them what was occurring.

The strange thing is that when I informed them of this breach in my personal security all return email correspondence from Digital River has now stopped, which is pathetic.

I have contacted my bank but I don't know what is going to happen concerning the DigitalRiver side of things now that I am getting the silent treatment.
It is quite hard to know what is going on even when you do have contact with them because they mainly use generic pre-worded responses to you questions & they don't investigate you concerns too thoroughly.

But there is one thing that I do know for sure & that is that the Digital River on-line store security is not secure.

They been charging me $35 and i don, t even know why or what for i do, t remember buying anything from them!

I purchased and downloaded this software, (Pinnacle Studio V12.1 Ultimate) which would not install. I spent hours on the phone with tech support, to no avail. Finally, I purchased the DVD disk of the software, which was shipped, and installed properly. Today, Digitalriver sent me an e-mail, advising me that the download was defective, and instructing me to re-download the original purchase. Since by now I had received the DVD disk that I purchased, I had no need to re-download the original software. I requested the Digitalriver refund the original download price, and they refused. So, I have paid for the software twice.