Eto na ata pinaka basurang internet connection sa pilipinas madaling araw na ngalang mabilis connection nu nwawala wala pa kailangan ba kami pa mag adjust dapat ba lagi kami madaling araw mag internet para lang masulit bayad nmin sa inyo! pagdating ng tanghali wala ng kwenta connection nu mas mabagal pa sa dial-up sayang lang binabayad namin sa inyo!

I have been a Digitel subscriber (landline, home phone service) for many years - - I have put up with their misses - - bills arriving way past due date, selling us DSL that doesnt work - - but this last fiasco is the last straw.
We have been without phone service since Dec 20. I had to call them several times to find out that there's some technical problem that's affecting numerous customers in our area. It has almost been a month already, they haven't at least taken the time to call, visit, assure their customers that the problem is being worked on. They even dare send me a bill - - can you believe that? If I had enough money, I'd pay for full-spread ads on every major newspaper everyday for 6 months exposing this company's indifference and negligence. I'd appeal to everyone not to waste their money on such a company who has very little care for the inconvenience of its customers.

I subscribed to Digihell oops Digitel pala June 27, 2010. since then i never had a decent connection. Everyday i called their hot line to follow-up my concern even sending them an email but still to no avail. My connection speed should be 2.5mbps, but the hell am only getting an average of .5mbps and getting Request time Out. I can't even watch Videos from YouTube. They are only giving the same alibis, that's really sucks. My experience with this company was so terrible, if only i could i will never subscribe with DIGITEL.

DIGITEL SUCKS!

The company name should change into DIGIHELL!

Recent events involving digitel's kabulukan:

Ahh oh kay sarap kuyugin at pagmumurahin ang digitel na yan!!! BUSET! Okay we're on a 256 connection and ofcourse super bagal! 10-15 kbs of download? Anu un joke?!! Suggestion nung isang kumag mula digitel we upgrade daw to 512. So we did...after 3 months. Wow! Walang improvement! Napuno na ko at nag send ng complaint sa website nila. After like two weeks they send me an email (hahaha it was in the spam folder) and I received a call. Ang kumag na sumagot parang tinatamad pa "Oh anung problema sa connection ninyo?". Aba ano ka? Ang yabang mo ha? Proud ka pang mag work jan sa katangahang whatever na tinatawag nyung kumpanya? Anyway, sinabi ko isa isa ang mga kagaguhan na ginagawa nila. Bat po ganyan ganyan ganyan whatever ganyan. Pinahintay nya ko sandali. After a while, cnbi nya sakin na di daw kami nakaupgrade. O.O. Punyetang yan! Eh halos 3 mos na kaming nagbabayad ng pang 512 connection ah?! Anu un?! NAPAKAGAHAMAN NYU TALAGA! Anyway cnbi ckn nung kumag na pumunta daw aq sa branch nila dito sa min para i confirm ung upgrade. Eh helloW!? May contrata na nga kaming hawak eh! Nagpapatunay nga un na nagupgrade kami? Anu ba mga tanga ba talaga kau? (Un ang gusto kung sabihin pero di ko magawa kasi mabait aqung bata). Anyway nagbitiw aq ng "Ah edi panu po un nagbabayad na po kami ng pag 512 connection? San na po un? Wala lang? Ba't nyu po kami siningil ng ganun? 256 kps palang po pala ang connection namin? Tsaka di ba po porke 256 con di ba dapat at least mga umaabot sa 30 or 50 kbs ang dl speed namin?" Tameme ang kumag. "Basta punta nalang kau dyan sa branch nami sa lugar nyu. *baba ang phone*" Ha! Umiiwas ka pa! Ayaw siguro malecturan pa cya ng isang 18 yr old na binata!

Customer Service:

Ayan isa pa yan. Ok lang sana kung may problema basta maayos ang customer service. PERO!!! Ang SUPPPERRRR SWERTE mo na pag may sumagot sa tawag mo! Ha! Mga hinayupak kau ayaw nyung pagsasagutin! Siguro kasi puro nalang reklamo ang natatanggap nila! Anyway pag sa main naman aq tumawag iriridirect naman aq again dito sa local branch. Pag naman naniningil sila wow! Ang sisipag tumawag! I remember na kababayad lang namin like 1 week ago...tumawag ang mga kumag sabi na due date na daw namin at magbayad na kami. Punyetang yan kababayad nga lang namin eh! Ngaun i don't know but those annoying woman that kept calling us demanding us to pay our bill stopped calling. Sige subukan nya pang tumawag uli at kukuyugin ko sya ng mga sarcastic remarks ko.

...I really want to say more pero masyado nang mahaba. Yan lang ang 30% ng complaint ko sa Digitel Trash company na yan! Oh and gustuhin ko mang magpalit ng landline we cannot because digithell is the only one that can provide their so called "DSL". Well malapit na naman umabot sa min ang pldt...I guess I just have to wait for that but as of now...


Gusto ko talagang sunugin, gibain, suck sa blackhole or whatever yang punyetang kumpanyang yan!

*...*

Slow connection and TODAY i have a sporadic "REQUEST TIMED OUT".

I know DIGITEL can help me with my problems(they did many times), but my real problem is I have no idea which of their HOTLINES work! I have been calling every numbers i have on my list but nobody answers anymore. These are the numbers:
#841-98-53 - Lopez, Quezon - (Office Closed)
#511-98-53 - Atimonan, Quezon - (Office closed)
#731-98-51 - Pagbilao, Quezon - (Office closed)
#660-98-51 to 53 - (Lucena, City) - Office open - IGNORES my calls.
and #511-17-10 - (Location Unknown-maybe Atimonan, Quezon since it's a 511 number) - one from the billing department(which is unreacheable too...except when they call for non-payment of the monthly bill, which they are very prompt!) mentioned that number to call for report, but, 511-17-10 gives a busy dial tone! ugh!

Ahhh and the epic failure!!! the DIGITEL hotline - #1800-32493282 ...I get response from this number before. If i have been patient for an hour a day or dialing every 15 minutes, i might get an answer...SURPRISINGLY, this same number never answers anymore. I tried doubling my patience and became ever obedient pressing every number i was told to PRESS "press 1" "press 2" "press 6" NEVER "pressed 9" (it will end my call)...I tell you...dialing this HOTLINE is torturing me...I already MEMORIZED the ADS they have there and all i get in the end(after spending 30 minutes of pressing buttons and listening to ads) is "SORRY, you have reached your maximum attempts. THANK YOU FOR CALLING DIGITEL" .

Unlike the 1800-32493282 which DIGITEL employs stupid people with "MEMORIZED" dialogues like "have you tried resetting your MODEM, Mr Eugene?" over and over...even if I have been calling for a "NO CONNECTION" due to typhoon, our local helpdesks respond better. Unfortunately their offices have been closed and the nearest we have here(Lucena, City) is 45 minutes away and IS a DIAL away!!!...yet they seem to ignore my every calls!

Lately, after a year of 'problem free' service from DIGITEL(one which i have posted here and was HEARD), I'm back with complaints again with regards to rebates for 'no connection', and RTOs(Request Timed Out) and to double my problem...I am not able to let them know because they are not available through phone and is to far and inconvenient going to their nearest office.

Please help me.

my DATA NUMBER is: 2425110130
PHONE: 511-1664