I have been a employee at Dillards in the Esplanade Mall for a few years, i feel that our personal department is very uncaring, and treats employee's like crap. Over the past few months the turnover has been very large, our personal manager walks around and looks down on her employees', and also the operation manger thinks that he is God. I'm sure that when Macy's opens 95% of the employees will be gone, including myself. There is no care or compassion for their employees or their families. In addition to not being appreciated and treated like crap Dillards is a very nice company to work for, its just the personal, store manager, and operations manager who makes it very hard to work in their envoirment. Can someone advise them that they do not own Dillards and that they are employees just like the rest of us, and can be replaced just as us.

I tried to register for the $2500 Shopping Spree shown on my receipt. Could not register. Spent too much time fooling around with this. Can shop other places rather than Dillards. If you are offering something, follow up to make sure it works. Great way to lose customers.

I did find the website for registering for the $2500 shopping spree, but after entering all the information, it came back that I had an invalid registration number. I know I had entered it correctly, so I tried another receipt with a different registration number going through the whole process again, and it also came back as being invalid. I am so disgusted at this point, that I am quitting with trying to get a valid registration. To get to the registration form, I had to put the WWW.DILLARDS.COM/SHOPPING SPREE in the address line and all in caps for it to work. For all the good it did me!

Long time customer, great credit. They use to charge for online payments so I would go into store for instant credit on acct. Since I travel for my job I wasn't able to go into store. Mailed it instead! What a mistake, mailed in plenty of time. Where is the payment? Called to explain, inadequate operator # 222022089 could only offer apologies. Wouldn't waive the "Late Fee" tried to speak to manager. Half hour later, "Gee, they must of gotten disconnected" Call back another time was her solution. This is a Saturday, busiest retail day of the week, middle of the day and no one to speak to. Well, they don't care about their customers, going to the store and making final payment and will close the acct at the same time. Very sad they don't care. Operator said they don't charge now for online payments, well checked it out so long ago, got into the habit of dropping payment off, and was an excuse to see what was new in the store. Well Dillards, don't worry now, take my "preferred customer VIP" status and put it where the sun don't shine.

I recently was double billed by the Dillards Store in Sierra Vista Arizona and when I tried to fix it and dispute it the local store and the manager had said it would be taken care of but nothing ever happened for me or my account. I was then referred to many 1-800 numbers to get the run around and the manager is never around, coincidence, I think not. Then I get a call from a collection agency to pay off this bill. I comes to find out I have finance charges is from a bill, that has been paid, and an account that no longer exist. Even after I took in the proper paperwork Dillards still charged me and I also found out that this store has done the double billing to more than myself.