Consumer's Original Complaint :
I order two pairs of shoes on the 28th of March. My credit card was charged $65.73 on the 28th. The first e-mail that i sent was on the 1st of April. The response that i recieved was as folows:Hello,

Yes we are working on the order we will have a tracking # sent over when it has gone out.

Again we are so sorry for the delay.


Kim Rawley,
www.DimOut.com
www.DimOutShoes.com
1-866-346-6880

Since then i have called about every other day, but they do not answer the phones, but yet they give you a telephone number. I have also e-mailed them numerous times asking for my order or a refund. I still get an automated response like the one above. I have also e-mailed the President of the company Bob Rawley and i have e-mailed Esther Lyons (Office Manager. I have not recieved a response from either one of these people. The order numbers are as follows:5" Stiletto Style Spike Lip-125 1 30.39 Color = White
Heel Shoes Size = 10
4" Open Toe High Heel Fresh-31 1 26.59 Color = White
Sandal Size = 10
Subtotal 56.98
Shipping 8.75
Tax 0.00
Total 65.73

I ordered these shoes to wear at my wedding and i have never ordered from them before. But as of now i will never do it again.

I paid with my mastercard on the 28th of march.
Order Status:
Tracking:
Order Date: 03/28/2009
Order Number: dimout-shoes-32144
Ship To
Jennifer Deforest
510 E 8th st
Post, TX 79356
3166176692
Shipping Method: Ground

Bill To
Jennifer Deforest
510 E 8th st
Post, TX 79356
3166176692
[email protected]


Consumer's Desired Resolution:
I am no longer getting married so i want a refund for the entire amount. And to let them know that I will never buy from them again.

BBB Processing

04/25/2009 web BBB Case Received by BBB