Dining Room Superstore

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Category: Home & Garden

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United States

Dining Room Superstore Reviews

KingofScot October 10, 2009

Awful experience

The website advertises 21 business day deliveries but that has not been my experience.

My first correspondence to Super Store call center was August 6. I spoke with Ailene Zei and was advised that 1) orders can take up to six weeks to be delivered from the manufacturer and 2) my order was placed less then 21 business days ago; so I should check back.

On August 13, I contacted the call center and again spoke with Ailene. She advised me she'd check the status of my order, then sent an email stating the furniture would ship the week of September 7. No explanation as to why there was a delay. She further stated she would follow up with me the following week; she did not.

On September 4, I sent an email to Ailene requesting status (I had not heard from ANYONE since 8/14/07). I did not get a response from her so I called in. I spoke with Kathy who advised me there were notes stating my order was again delayed until the week of October 3rd. I can only assume Ailene added the notes, though she did not give me the courtesy of either a phone call or email.

On October 4, I receive an email stating that my furniture delivery has been put on an extended backorder. The manufacturer of the furniture has not specified a reason for the backorder. Further, they have a call scheduled within 2 weeks with the manufacturer at which time they'd give me status. This is unacceptable. I sent an email, as I was instructed to do, to cancel the order. I did not get a response (Again) so I contacted the call center and spoke with Nancy. She asked that I resend the email directly to her, than she would cancel the order, which she did. October 9, I called to check the status of my refund and was told by Nancy it would take up to 2 cycles; a crafty way of saying 60 days! I asked to speak with a manager but was advised they work 8a - 5p. I was given Jenny Chatman's name as the person to contact. When I called the next day, I was told Jenny was not available and transferred to Ailene.

It took 24 hours to debit my account! I emailed Jayson Atchinson CEO of the company on 10/10/07 and outlined the events listed. He promised to cut a check by Friday 10/12/07. I have emailed him 5 times now for status (last time 10/30) but have yet to receive my refund.

According to the BBB, there have been 37 complaints against Dining Room Superstore in the last 36 months.

April 2, 2008

Fraudulant Company

I AM SO GLAD TO SEE THIS BOARD. BELOW IS MY EXPERIENCE FROM 11/2007. I HAVE SINCE RECEIVED A REFUND MINUS $87.00 STOCK FEE FOR SOMETHING THAT WAS NEVER IN STOCK!!!

The website advertises 21 business day deliveries but that has not been my experience.

My first correspondence to Dining Room Superstore call center was August 6. I was advised that 1) orders can take up to six weeks to be delivered from the manufacturer and 2) my order was placed less then 21 business days ago; so I should check back.

On August 13, I contacted the call center and was advised they'd check the status of my order, then I was sent an email stating the furniture would ship the week of September 7. No explanation as to why there was a delay.

On September 4, I sent an email requesting status (I had not heard from ANYONE since 8/14/07). I did not get a response so I called in. I was advised there were notes stating my order was again delayed until the week of October 3rd. No one gave me the courtesy of either a phone call or email.

On October 4, I receive an email stating that my furniture delivery was put on an extended backorder. The manufacturer of the furniture had not specified a reason for the backorder. Further, they had a call scheduled in 2 weeks with the manufacturer at which time they'd give me status. This was unacceptable so I sent an email, as I was instructed to do, to cancel the order. I did not get a response (Again) so I contacted the call center. I was asked to resend the email directly then she would cancel the order, which she did. October 9, I called to check the status of my refund and was told it would take up to 2 cycles; a crafty way of saying 60 days! I asked to speak with a manager but was advised they work 8a - 5p. I was given the manager's name as the person to contact. When I called the next day, I was told she was not available and transferred to the clerk I first spoke with in August who did absolutely nothing. I was given the email address of the owner of the company Jayson Atchinson

It took 24 hours to debit my account! I emailed Jayson Atchinson CEO of the company on 10/10/07 and outlined the events listed. He promised to cut a check by Friday 10/12/07. I have emailed him 5 times now for status (last time 10/30) but have yet to receive my refund.

According to the BBB, there have been 37 complaints against Dining Room Superstore in the last 36 months.