I made my order on the 12th December 2010.
18th December I received an email to say they were busy but had the order.
21st December I received an email saying my order was still being processed. 23rd December I got an email saying that my order was ready to be packaged and delivered.
28th December: Informed my item was out of stock but they had a similar item. I changed the order to this 2nd item.
9th January: Informed this 2nd item was out of stock. Would I like to choose something else again, or would I like coupons?
9th January: emailed them to ask for refund. Submitted refund request online.
10th February: after chasing them up again, I get an email offering another replacement item.
13th February: I asked for immediate refund of money by email. Submitted a request via their website and referred them back to my request on 5th January where I requested a cancellation fo unshipped items for refund.

Their website stated: If the order has not been shipped; please contact DinoDirect Live Support for order cancellation.You will get your refund within 24 hours.
I requested a refund on the 5th January. I have still not received my refund - now 21st July 2011.

Do not purchase from Dino Direct. This is the worst experience of online shopping.

I purchased a webcam off Dino Direct at the beginning of March, 2011. It is now May the 12th and I still don't have the product. I have sent repeated emails and even gone online and waited 2 or 3 hours for their online service rep to come online who was of no help. My money went out the next day and I don't have my product and nobody is answering my emails. In essence I have been ripped off and I would strongly recommend that you think twice about dealing with this organisation.

My experience with this company appears to be identical to that of dozens of other Dino Direct victims. You pay for the order and you are informed that you will recieve tracking info within 48 hours of SHIPMENT. You wait a few weeks and since you have recieved nothing you try to contact the company. You check your order number and it says " Unpaid"...but you paid (if you're lucky" by Paypal. Up to a week ago, you could converse online with a representative...you can't now. But if you do get one you are told that they have sent a partial shipment. But you are never sent a tracking number for the shipment as promised (several people have posted that they were sent bogus tracking numbers). You request a cancellation of all items that have not been shipped. They acknowledge that they recieved your request...then you don't hear from them again. There are probably hundreds of disreputable companies like Dino Direct on the internet. The problem that I have is why is Paypal doing business with a company that has so many online complaints and an "F" BBB rating? When I find that out from Paypal I'll repost their reply.

This is already turning out to be the WORST shopping experience I have ever had!!! I have PAID FOR MY ORDER IN FULL VIA PAYPAL but when I log into my account on the Dino Direct website, it is marked as "unpaid" & when I tried to email them on their forums, one of their arrogant staff finally replied after I had posted & directly emailed them about a dozen emails!!!... My order # is: 542372-DD & finally after a ridiculously long wait this arrogant staff member told me that I had not paid because I had not clicked on their "security checkout" even though I did & I emailed them back a copy of the entire email PayPal sent me including my transaction ID #:6199416246681123P but they still have not got back to me & my order is still showing up as "order unpaid" despite my numerous emails to them throughout the entire day which have remained unanswered!!! -I feel that I may have no choice but to open up a PayPal dispute & that will be proof to them that I PAID IN FULL despite their arrogant staff telling me that I haven't when in fact I HAVE & WILL PROVE IT BY FILING A DISPUTE ON THEM IF NEED BE!!!... Please DO NOT believe any positive posts as their employees often pose as consumers (often quite obvious that they are doing this) on their forums as well as other websites reviewing them like this one & I will NEVER place another order with them ever again!!!... Also, in the beginning it was possible to speak to someone directly via a live chat option on their website but now it is not an available option & I would say that "it would be easier for a camel to go through the eye of a needle" than to communicate or deal with these crooks!!!:(... Worst of all they promote special sale event periods to lure unsuspecting consumers into ordering when they clearly show no intention of fulfilling these orders & they will even scam you on one of these sale events at Christmas time while leaving you with no hope of your goods arriving on time or of seeing your money without filing a long PayPal dispute!:( BUYER BEWARE OR ELSE YOU WILL CERTAINLY REGRET IT!!!

After being told items were out of stock, I requested credit card refund, but Dino Direct kept offering me points, and the option of purchaing other items.
All I want is REFUND!!!