Moments after placing an order, I attempted to cancel it which is, essentially, impossible on DinoDirect. Sure, there's an option provided, but after selecting it, you will continuously be told that the order # that you entered is incorrect. If you choose to use the live chat, you will rudely be disconnected or if you do connect, will be asked repeatedly why you want to cancel your order. They will not cancel your unshipped order, regardless. DON"T order from this unethical online retailer. Terrible customer service and endless runaround to avoid loosing a sale. Beware!

In November 2010 I ordered over $400 worth of goods from Dino Direct (online store). I chased the whereabouts of the goods and they told me that our address was undeliverable. We are a business in Sydney's CBD and receive international packages everyday.

I have emailed them multiple times to either receive the goods or a refund and they have not responded.

It is now April and still no response from them. Their website makes it almost impossible to get in contact with them. There are no phone numbers to call which makes it increasingly frustrating. They are a scam that is for sure.

I ordered a product and paid online on Dec. 8, 2010, and was told it would arrive in time for Christmas. I never received the product and soon after the holiday, got an email saying they were "behind on orders." After many of these emails, it's been nearly 2 months and the product has still not arrived. There is no contact phone # on their website, only a fax #. I have sent several emails and a fax and no one is responding to me. This company is not legit or reliable by any means. BEWARE.

This outfit is the WORST online vendor I have ever done business with. Avoid them like the PLAGUE ! After ordering several gadgets on their website which were indicated to be IN STOCK, they immediately charge my credit card, then tell me that the items are not available, but will be SOON (in a few days). Several weeks pass, and - nothing is delivered. I go to their "online chat" to find out what's going on, and after much delay and many overwrought apologies, and responses in broken english, I'm told the items aren't available due to "high demand" or some such - would I accept some substitutes ? No, I insist, pls CANCEL the order, I want a refund. "Please be patient" - your items will be delivered in 7-14 days. More weeks pass - no delivery. Back to online chat. "Where's my stuff?" "It was shipped to you yesterday" - they give me a bogus tracking number, which leads nowhere. "We will send you a $20 coupon good on a future order." "No, I want a refund of my original order, its been over a month." "We can't do that." I then post a very negative review of Dino on a ratings website - suddenly, I have their attention. If I withdraw my negative rating FIRST, they'll refund my order. I refuse, and file a complaint with Pay-Pal. So, after all this, I still have none of the items I ordered, and no refund. After reading many other internet reviews, I learn that this is their modus operandi. What a colossal waste of time and money !! To make matters worse, they apparently plant bogus reviews of their company EVERYWHERE, to sucker in more customers. NEVER AGAIN ! All you will get from these guys are apologies & empty promises - CAVEAT EMPTOR !!This outfit is the WORST online vendor I have ever done business with. Avoid them like the PLAGUE ! After ordering several gadgets on their website which were indicated to be IN STOCK, they immediately charge my credit card, then tell me that the items are not available, but will be SOON (in a few days). Several weeks pass, and - nothing is delivered. I go to their "online chat" to find out what's going on, and after much delay and many overwrought apologies, and responses in broken english, I'm told the items aren't available due to "high demand" or some such - would I accept some substitutes ? No, I insist, pls CANCEL the order, I want a refund. "Please be patient" - your items will be delivered in 7-14 days. More weeks pass - no delivery. Back to online chat. "Where's my stuff?" "It was shipped to you yesterday" - they give me a bogus tracking number, which leads nowhere. "We will send you a $20 coupon good on a future order." "No, I want a refund of my original order, its been over a month." "We can't do that." I then post a very negative review of Dino on a ratings website - suddenly, I have their attention. If I withdraw my negative rating FIRST, they'll refund my order. I refuse, and file a complaint with Pay-Pal. So, after all this, I still have none of the items I ordered, and no refund. After reading many other internet reviews, I learn that this is their modus operandi. What a colossal waste of time and money !! To make matters worse, they apparently plant bogus reviews of their company EVERYWHERE, to sucker in more customers. NEVER AGAIN ! All you will get from these guys are apologies & empty promises - CAVEAT EMPTOR !!This outfit is the WORST online vendor I have ever done business with. Avoid them like the PLAGUE ! After ordering several gadgets on their website which were indicated to be IN STOCK, they immediately charge my credit card, then tell me that the items are not available, but will be SOON (in a few days). Several weeks pass, and - nothing is delivered. I go to their "online chat" to find out what's going on, and after much delay and many overwrought apologies, and responses in broken english, I'm told the items aren't available due to "high demand" or some such - would I accept some substitutes ? No, I insist, pls CANCEL the order, I want a refund. "Please be patient" - your items will be delivered in 7-14 days. More weeks pass - no delivery. Back to online chat. "Where's my stuff?" "It was shipped to you yesterday" - they give me a bogus tracking number, which leads nowhere. "We will send you a $20 coupon good on a future order." "No, I want a refund of my original order, its been over a month." "We can't do that." I then post a very negative review of Dino on a ratings website - suddenly, I have their attention. If I withdraw my negative rating FIRST, they'll refund my order. I refuse, and file a complaint with Pay-Pal. So, after all this, I still have none of the items I ordered, and no refund. After reading many other internet reviews, I learn that this is their modus operandi. What a colossal waste of time and money !! To make matters worse, they apparently plant bogus reviews of their company EVERYWHERE, to sucker in more customers. NEVER AGAIN ! All you will get from these guys are apologies & empty promises - CAVEAT EMPTOR !!

The site is a joke:

OK I wanted 9 of the SATA cables they have listed for sale. Paid for them. Nearly 2 weeks after paying for them, I get an email saying, "Part of your order has been shipped today". I sent them back an email raising these issues:

Why wasn't the order shipped within 24 to 48 hours?

What do you mean - "Part of an order?"

"When are the rest of the cables going to be sent?"

"Why do you advertise them as being available and then take the orders for them, when there are insufficient stock to supply the orders?"

"You say your out of stock, and can't supply my order, then why are you continuing to advertise the cables and continuing to take orders for them?"

Following on from that, "Why are they continuing to offer them in whole sale amounts (like 1000+ etc.), when they can't even supply small orders?"


Well they are NOT telling me when they are going to send the rest of the order. They have offered to "give" me a voucher for $10, which is the value of the remaining products that they have failed to supply. Getting into all these backwards and forwards emails with them, has cost me a heap of time, and the cables are worth 20c each by the 1000, and I have paid ~$5 each retail - and do you think they would toss in an extra 5 to make up for the hassles they have caused - NO chance.

I mean I have customers I have to supply systems with, they took the order for 9 cables, I paid for the order of 9 cables, then because of their sloppy or non existant inventory control - where the amount of orders taken has no connection as to what is actually in their warehouses, their superior service has cost me about 10X as much in lost profit and time, as what it would have ot have bought them from an alternative supplier at 2X the price.

And when questioned about their actions, they then spend the rest of the time ducking questions, avoiding accountability for their actions and being cheap skate 2 bit suppliers.

One of the good indicators for "reliable suppliers" is in their policies.

Here are Dino Direct's product review "guidelines" - and these basically are saying - "If you don't paint us up in glowing terms with lots of ass kissing - we won't post your review on our service".

And they DO make you "keep it quiet and out of the public spotlight" by "insisting" that you put any HONEST reviews (or criticisms) into an email to their customer service dept.

That is not review, that is concealing and covering up what shonky operators they really are.


So here is Dino Directs Review Posting Guidelines

DinoDirect read all reviews before posting them and may reject some reviews if they don't follow the guidelines. Here are some of the things that can cause a review to be rejected:

- Review written in non-English languages
- Offensive or abusive language.
- Hyperlinks and URLs which lead to other stores and resellers or competitors. Please note this applies to forum posts also.
- Price and availability changes very quickly, so please avoid inclusion of such information.
- Posting of a question. Please post such queries in forums or support instead.
- Replies to existing customer reviews. Please leave discussions to the forums.
- Comparisons to competing brands or products of competing brands.
- Criticism of DinoDirect's service (You're welcome to send such a comment at [email protected] instead).
- Reviews for products that are out of stock and won't be available soon.
- Reviews are overly simple. Please be informative.
- Any personal contact information such as e-mail address and phone numbers.

Lastly, we do post all reviews, positive or negative, as long as you stick to these guidelines.

(it's a conjob if ever there was one)

I have also noticed that all most all of the reviews about Dino Direct on other sites - are EITHER about bad products and dodgy service, or they appear to be coming from "company shrills" posting reviews about their own employer, who effuse in the most ass kissy way, how great Dino Direct really are - in hyper bright glowing terms

In Australia under the trade practices act, it's an offence to offer to supply goods and services, without being able to do so. If they were in Australia - they'd be getting served a notice to appear in court.

They also have an F rating from the BBB - which means:

http://sanjose.bbb.org/Business-Report/DinoDirect-1000002165

Company Rating F
Our opinion of what this rating means:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.


If you want reliable suppliers, go elsewhere.

Dinodirect ARE an unreliable, costly and time wasting pain in the arse.