1 stars (put your rating here! 1-5 stars)

I put 1 star because I couldn't review any lower, They suck and should be closed down. Following this statement is the real conversation back and forth between myself and a dinodirect customer service rep. A little back ground, I ordered a product on 5/17/2011 and haven't received it yet.

Questions
package never received (1184473683) 05/31/2011
I have not received my order or even an email concerning my order status. I am not pleased with the customer service that I am receiving with your company and do not believe that myself or anyone I know will ever do business with you again. Seven Business days have come and gone and all I am asking for is an email letting me know that my order has been or is being shipped
Answer

Customer Service 钱张志, Jun 01, 2011
Hi, we have double checked for you that your package is ready to be shipped and you may get the shippment confirmation letter within 24-48hours and it may take 3-7 days for you to get the package. We are sorry for the delay but before the shippment we would need some days to prepare the items for you. So hope you can understand. Really appreciate it.
Me Jun 02, 2011
The SKU number for the replacement is SKU:A1223000BL, Because of my inconvenience I do not expect to be charged for the difference in price, I also expect it to be shipped no later then tomorrow's date, This inconvenience has gone on long enough and it is up to your company to remedy this situation. This is because you were out of stock, you have my money, it wasn't out of stock and didn't take you 9 business days to receive it. I expect the same consideration.
Customer Service 袁征, Jun 03, 2011
Customer Service Email Home | Help Dear [email protected] {We do regret for the temporarily out of stock item. Unfortuantly, you ahve to pay for at least $5 for price difference for item A1223000BL. Or you could to make an exchange for $80? If so, please inform us of the sku number of the replacement and then we will arrange the shipment for you. You may also ask for a $80 giftcard instead of a refund request. Using the giftcard, you may avoid entering your account information for your next purchase. We are looking forward to your preference.} Best regards, DinoDirect Support Team Do you want to know how your order is processed? Please watch it ! Instant 24x7 Customer Service www.dinodirect.com Copyright DinoDirect Corporation 2009.All rights reserved See our privacy policy and terms of use
Me Jun 04, 2011
NO IT IS NOT MY FAULT YOU COULD NOT ACCOMMODATE MY FIRST ORDER, 2 TO 3 DAYS TO PROCESS THE ORDER FOR THE PRODUCT THAT I ORDERED IS THE STANDARD AS YOUR WEBSITE SAYS, YOUR COMPANY TOOK 11 BUSINESS DAYS TO INFORM ME THAT YOU WERE OUT OF STOCK. THIS LOSS IS ON YOU. YOU ACCEPTED THE MONEY FOR A PRODUCT YOU COULD NOT SUPPLY, EITHER YOU REPLACE IT WITH THE SKU THAT I SUGGESTED OR YOU ARE COMMITTING FRAUD AND TAKING MONEY UNDER FALSE PRETENSES. SUCK IT UP AND SHIP MY PRODUCT NOW.
Me Jun 04, 2011
BY THE WAY I HAVE COPIED ALL THE CORRESPONDENCE BETWEEN US AND WILL PUBLISH IT ON EVERY BLOG OR COMPANY REVIEW I CAN FIND, ALONG WITH EMAILING IT DIRECTLY TO THE EDITORS OF EVERY MAJOR NEWS PAPER IN THE UNITED STATE. THINK ABOUT IT, $15 AND EXPRESS SHIPPING CAN LOOSE YOU A LOT OF CUSTOMERS.
Me Jun 04, 2011
by the way here is a web site for you http://hissingkitty.com/?s=dino+direct&Search.x=23&Search.y=8, I am also going to publish it on my own web site. this crap needs to stop today. I will not rest until every person in the US knows that you are a scam.
Customer Service 钱张志, Jun 04, 2011
Hi, thank you for your email.We are sorry for the inconvenience caused. We would arrange the new item for you and when it is shipped out, we would email you for notificaiton so please don't wirry about it. Hope you can understand,
Me Jun 04, 2011
Ok, I expect to here from you no later then Monday 6/6/2011 about my shipment and when I can expect it,
Customer Service 夏友琪, Jun 04, 2011
Thanks for your email!As for what you said, we have checked that since you would like an exchange, we can handle it for you but since it is weekends, we can not arrange the new order for you. Our suggestion is that could you please wait for a longer time so that we can arrange the new order for you. Thanks for your patience and waiting time.
Me Jun 07, 2011
2 to 3 days to prep my order is not acceptable to me now. Today is a business day and someone can walk themselves back to your warehouse, pick my product from the bin or shelf that it is on, pull it out of that box to quality inspect it and repackage it and ship it to me. ITS JUST THAT SIMPLE! I expect an email no later then 5pm eastern time on 6/7/2011 letting me know that my product has been shipped. I have already been in contact with ripoff.com and have an email ready to send to the FCC.
Me Jun 07, 2011
I understant that my shipping suggestion is not how it works but that is how it needs to work today. My patients is at its end and your company agreeing to ship my order and actually shipping my order is 2 different things, you must be able to understand that I have received no assurance from your company AT ALL. If you want to impress me, then ship my order.
Customer Service 钱张志, Jun 07, 2011
Hi，actually we have dealt your order with priority and we would process your new order soon and we would ship it soon. We would make sure the box is in the good quality for you. Please don't worry about it.
Me Jun 07, 2011
But it seems to me that you do not understand, you have not fulfilled any aspect of my order that your website says that you would. First you site said that my order would be processed in 2 to 3 business days and 3 to 7 business days after that before the ordered would arrive. It took 11 business days to find out that you were out of stock. Is your company prone to false advertisement?

This website sucks!!! Your order will never show up.They tell you to wait a few extra days...Well it's been a month and a half.Still trying to get a refund.Now they will not answer my e-mails.This company is in hong kong. I will only buy from the U.S.A. from now on. DINO DIRECT SUCKS!!!

My order took 1 1/2 months to get here and then when it was to small and I wanted to send it back they would no longer answer my emails to conferm the return address and then when I got them on live chat ( finally) they told me I have to pay to send it back, so that is $50.00 to send back to them.I will have to keep it as I dont have the money to send it back to them, however it is of no use to me.They seem like they are a scam outfit and are not very nice when they finally do communicate with you.I will never orded from the internet again. why is this type of activity allowed on the internet anyway?

Took over two weeks from payment for me to receive my item that was shipped from China with European outlets, which do me no good since I live in the USA.

Purchased Wireless Cameras Security System CAP001+208T4 on Dec. 11, 2009 and received 2 weeks later from Singapore. Fine...I got my product. Turns out the set of 4 wireless cameras and the receiver were not compatible with my computer. The software that came with the equipment was probably put together by someone who just got a B.S. in Computer Science. Through a series of emails and online "support" they will not issue my refund. I did something clever when I called them. I recorded their conversation, with permission, using cellular phone on speaker phone. A lady named Grace, said no problem we could issue you an RMA and don't worry about the 30 day return policy. What was strange about it was, in the previous emails they said I had to pay for Shipping if I wanted to return the stupid cameras. In my last email, they said my recording device (computer) is not working.
I have never experienced this kind of unfairness in my entire life as a consumer. I feel so violated. I will try to contact Consumer Affairs and even BBB about this problem. I will pursue this hoping I get a voice in it.

Attached is a photo with a nice error message on my laptop with all 4 cameras set up.

I bet there business operation is in a residential area with a few employees and correspondence in Singapore.