I have internet service with Direcpath and it is the worst service. The only reason I have the service is because it is contracted within the apartment. I recently made a payment arrangment with direcpath to pay my bill on friday. Then yesterday, my service was interupted! I called the direcpath customer service for assistance. They say they have no record of my payment arrangment and in order to reconnect i need to pay the bill. I get paid on Fridays.I am a full time college student in my last semester of college, taking several online courses and must have the internet. I ask if they can reconnect until Fridays payment. They said no. I was then told by their billing department that should i come up with a way to pay the bill service would be restored that evening. I scraped around and found a way to pay the bill so I could continue my classes. After paying the bill, an hour later service was still not on. I called customer service and they tell me there is some sort of problem and i will need a technician to come out. So i am thinking okay i will have to wait until the morning to do my school work. They are not coming until Monday! I will at that point have lost a week of schooling that can not be made up and therefore will cause failure of midterms, more than likely resulting in a failure of classes, delaying graduation. I asked to speak to the same person I had originally spoken and he was on break. This happened 3 times in one day. I finally get a supervisor on the phone after 7 phone calls and they said there is nothing they can do about it that I will have to wait until Monday, even though this is their error! I am normally a very polite person but this is ridiculous. I put in several tickets to be called and everytime ended up calling them and chasing down someone to talk to trying to get the situation resolved. The final person I talked to who supposedly could fix the entire thing kept me on the phone for over an hour and most of it was on hold. Apparently there is a problem with the MAC address on the modem saying it is still registered to the old apartment. I have lived in current apartment for over a year and never had this trouble. I think these people have no idea what they are doing and it is absurd that people have to go through so much trouble just to maintain an internet connection. I have put in a call to corporate and plan on contacting the better business bureau on the grounds of false pretenses, i paid the bill same day instead of waiting until friday on the promise i would be connected that night, and i am waiting until next week! Do not choose direcpath they will do nothing but give you a headache and in my situation a lot of repeated school classes!

I am another one of those people that was forced to use DirecPath as they were the only internet/cable/phone provider in my condo building. Their internet has been down at random times, I am unable to get to certain sites such as www.netflix.com (I know the site is up since I am able to reach is fine in a coffee shop across the street and on my cellphone. They don't reply to their email, and are not very helpful when you call them. Their DirectTV service was crappy too, which is probably DirectTV's fault and not theirs. They kept raising the price every few month, and then when I told them I was canceling, they said they will bring the price back down to what it was origionally. No thanks! I canceled DirectTV but still using the internet due to it being included in my association fees. Can't wait until we switch to another provider.

No cable...Home Owners Association, for whatever reason, made a deal with this company that locks out ALL other cable providers from my subdivision. Now my cable is out, and they refuse to send out a technician unless I pre-approve a charge of $65 to my account. WTF? How can this be legal? Help!

This is the worst company I've ever dealt with in my life. You cannot understand a word they say because they don't speak English! I am also stuck with using them because of my apartment complex. If I just had to deal with Direct TV, it would be fine. I just moved from one apt to another one in the same complex and paid over the phone to have my service transferred and was told they couldn't update their system for 24 hrs because my bank wouldn't let it post until then. BS! They won't schedule a technician until the payment posts and I know for a fact it already has. HORRIBLE HORRIBLE customer service every time I've had to talk to them about something. FEES, FEES, and more FEES. RUN Far far away from Direcpath.

I must say i see there are many complaints about DirecPath's servie but have to tell you my experience was completely different. They came out and installed my new DIRECTV service in my apartment and not only was the tech right on time, but took the time to educate me on all the details of my DVR, the remote and the internet serviec i subscribed for.

I did have to call their customer service once to find out how to sign up for online billing, but didnt have any issues with them at all. They were courteous, polite and very helpful. My services are working great!

Once reccomendation, please partner with DIRECTV to get the referrral program...i have some neighbors i would like to refer!

Joel Vega
Atlanta, GA