Direct Auto Insurance

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Category: Business & Finances

Contact Information
direct on Brookshire Blvd next to B.K. a, charotte, North Carolina, United States

Direct Auto Insurance Reviews

mycomplaint2011 January 6, 2011
they sign you up for things you dont want-they lie to your face about it- anything to get your money
Dont Go Here - Im trying to save you the hassle ! They will take all of your money !
I went to them 2 years ago and asked for "the most basic plan I could get required by law - no extras" . They refuse to send statements showing what your paying for because they are adding extras to your bill and hiding them from you! I made all my payments on time and renewed on time and then 3 months later I get a "lapse in coverage" letter. Apparently they did not process my renewal correctly and guess who gets to foot the bill ? ? You guessed it- ME . $50+ later and few months go by and I get a letter in the mail saying "adjustments have been made to your policy - $10 has been added to your monthly premium" . I call to see what they are talking about and am told ..." i dont see that we have sent you any letters" ...so ask well "how much is my policy saying i pay monthly?" . I am told 3 different numbers, none of which I am actually paying. getting suspicious... I ask them to go over exactly what my plan covers they say I have basic insurance PLUS . . .this this this and that... ALL EXTRAS !!! Come to find out I am and have been paying for all these "OPTIONAL EXTRAS" that i declined to begin with for months ! I renewed over the phone because of my crazy work hours and limited time off and of they dont record all of there phone calls so they say I dont have any "PROOF" that I said I did not want any of this. So I sent in a cancellation letter canceling all of these extras they tacked on my bill but they still charged them to me for an additional month after cancellation AND are not even trying to credit back all the money they have charged me .(overall cost to me = several hundred $s) Needless to say I will be going to there largest competition and will gladly pay more to get better service. I will be reporting them to the Better Buisiness Burrow

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