direct buy of rocklin ca

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Category: Home & Garden

Contact Information
Rocklin, California, United States

direct buy of rocklin ca Reviews

gina ruhl February 9, 2009
poor ordering communicatin
I was very excited to use the new direct buy. I had communicated on several occasions with Cheyenne about my various orders, and she seemed to very helpful, until I ordered a big ticket item, a custom leather sectional sofa. I had e-mailed the manufacturer to request if they made a particular sofa model I liked as a "sectional sofa". The manufacturer wrote back stating"yes". So, I requested Cheyennne to find out the price of the model of the sofa as a sectional sofa. Cheyenne on many occasions directly contacted the various manufacturers for pricing info. I had faxed Cheyenne my requests on two seperate occasions, and she telephoned me with the price, and I immediately sent her off a check. Now, 1-2 days later, Cheyenne phones me that she now needs a new order refaxed to her. Well, low and behold, I do not know the exact name etc of the sofa I have requested her to check on, so I fax her down the model name that I know of the sofa. So, of coarse, unknown to me, the wrong sofa was ordered, a, single sofa????? After, a huge a battle with Amy, the manager, I of coarse, am at fault, as the final order that I sent is ALL that they have, so I screwed up???? Dahhhhhh?? I have copies of all my comunications, and the best they can do is split the cost with me, No, this is not acceptable, as I cannot afford to split it with them, and then attempt to repurchase a leather sofa. Now, mind you, when I attempted to order a mattress and thought that I only needed one mattress, the sales people, who guided me, said "Gina, you need to actually order two of these mattresses to get what you want". OK, so why wasn't the same guidance given to me again. Is that not their job.???? I, too, work with the public on a daily basis, and would never expect a family member to understand nursing home lingo, or medical terminology. IN return, I do not understand retail/ordering business. At what point does this company acceot responsibility?????

Sincerely,
Gina Ruhl

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