After having this warranty for only 9 months, and having our transmission go out, we took it to a certified repair shop only to have our claim deniued because we had our "maintenance" done at Terrible HErbst which is not an ASE certified repair facility. WE have had our car for four years prior to purchasing this warranty, and have had most all of our "maintenance" done by Terrible HErbst. Even the dealerships accept their service. They said it is right in the contract that all "maintenance " must be done by an ASE certified shop. This should have been disclosed before I purchased the warranty, because then we would have known that it would never have worked for us due to our history with Terrible HErbst. When we asked for a refund they only wanted to give us 1071 of the 1749 we paid. When we asked for a breakdown of their accounting for the cancellation, they would not respond. When I filed a complaint with the BBB they finally responded and siad they would refund 1423.00 WE decided to just take that and be done with them, but now they want us to dispute it with our Credit Card company to get our money back. Th card we origianlly used has been closed by the Evil Bank of America ( that's another story) so we can't even get it back that way. WHen I finally got through to customer service, as they won't answer my emails, they siad they cannot issue a credit to a card they did not charge. REALLY?? SO now we are waiting to see if they will send us a check for our refund. Mind you, they have never paid out one cent on this 1749.00 warranty we paid for, and they NEVER would have because of their little loophole in their contract. Yes, I should have read the contract closer, but as consumers, I think we need to realize that companies such as this, are in it to make money, not give you "PEace of MInd" as they state. They will find any excuse to not pay on your claims. READ the fine print carefully. This was a 3500.00 mistake for us.

I dont know what to say, these guys say they cover everything including wear and tear and tires also when I purchased the policy.

After two months, my car had axle problem and i took to them, they said, since I drove it to mechanic shop which is 1 mile, it does come under warranty.

I dont know where i have file a complaint on this people. please advice. I cancelled my policy and they are saying we didnt recieve your email and hence we cannot refund your 50% amount.

What should I do.

Simply put this company's service is a scam. I believed it would provide a great service as promised. On the site it stated it was number one in the country but I beg to differ. Once I got the warranty I thought I had everything covered. The unusual part is they told me they will not take any money though my credit card and a safer and better way would be through money orders. I believed them. I am a 73 year old man and I think they took advantage of me due to my old age. After while I noticed that my credit card was being charged by them, while I was still sending in money orders. I was basically getting double charged for a service that I havent used. Then when the time came and my car started to act up I took it in for repairs. I asked if they would cover it they said "NO". I wanted to speak to a manager but everytime I requested one he wouldn't be there. I noticed that as they transferred me to another person it would be the exact same person with a different name. Then I cancelled it and requested a full refund for the money orders and the money taken from my credit card, but they only refunded 500 dollars which was the first payment thay they requested up front. In the end they wouldn't reimburse me the remaining 222 dollars and 24 cents. After calling them multiple times asking to speak to a manager concerning this matter, they would put me on hold and never pick up.