On Thursday morning June 2, 2011 on CHED Radio there was a commercial for Energy Direct using young children. Do not use children in advertising as it is exploitive and degrading to children. My son and daughter were also offended by the commercial.

We moved out of our home in December, phoned direct energy to give our forwarding address to mail the final bill to. When we never received a bill from Direct energy in the month of December, I phoned about the bill to the customer relations department the agent on the other and of the phone declared that I did not have an account with them, and the account that we had previously held with them was paid in full. I stupidly assumed that the agent had her information correct and assumed the bill was taken care of. WAS I EVER WRONG!! As we are finding out now there was a 63 dollar balance remaining on our bill that has now been sent to a collection agency to collect payment. When I spoke with a direct energy agent I was at first told that we indeed DID not have an account with them!!! I phoned back and spoke to a second agent who told me we DID have and account, was owing the 63 dollars that the collection agency was asking for, that they has sent us 2 bills and called 2 times... Ummm never recieved a bill, there were no calls. Asked to speak with a supervisor who then told me there were 3 bills sent out within 2 weeks, (according to the dates she listed), and we were phoned 2 times and the phone was busy. They told me to call canada post about not recieveing the bills and that we should contact our phone service provider to see why the calls had rang busy when we have CALL WAITING that goes directly to voice mail when on the other line. Why is it that this company will not take responsibility for the mistakes of SEVERAL of their employees... and admit that this is not entirely our fault?? Yes, I shouldn't have believed the first agent I spoke to, but I assumed they were doing their job!! I will never use direct energy again if I can avoid it in any way!!!

I live in the Baltimore Maryland area U.S and I recieve calls daily up to 2 times a day from direct energy asking me if im saving on my current electrical bill and requesting I make the switch.. they have even called at 9pm a few times. If that's not enough they have door to door 'representatives' coming around at 8:30pm - 9pm every few weeks. If this isn't harassment I don't know what is... How do you make it STOP!

Just got a letter stating that Direct Energy just dicovered a processing error in our monthly water heater rental rate. So our December bill will include the difference between 2009 and 2010 rental rates. BUT I should be happy because they are taking steps to make sure it does not happen again.!! Also no indication of the amount they will be billing.

Evidently 25000 people are affected. They should suck it up it is their mistake

Plus the notice came after the billing went into effect.

My wife and I have been put through the ringer by Direct Energy. A few months ago we noticed on our Enbridge Bill that we had charges from Direct Energy for a Water Heater. We have never signed a contract with Direct Energy and already have a water heater from another company. We decided to contact Enbridge to rectify the problem but were redirected to Direct Energy. What ensued was a series of phone calls in which we were kept on hold for hours or were told that we would receive a call back but none came. Finally after 5 hours of wasted time we agreed to have one of their ‘techs’ come in to actually see that we don’t have one of their water heaters. He came to our house and verified this. We thought that it would be over after this but the next month we got another bill from Enbridge with charges from Direct Energy. We contacted Direct Energy again and after several calls and after being put on hold for several hours we were told that since the original tech forgot to put in notes that the water heater was not from Direct Energy we would have to have yet another tech come into our home (wait 4 hours for this) to verify again. At this point I realized that they were giving us the run-around. I decided to contact the Police and they told me that there have been a lot of complaints but that there was nothing they could do since this was a Civil matter. They basically said to ignore the Bills from Direct Energy and if they go into collections and they start harassing us then we could call the Police. The problem is that Enbridge has the power to turn off our gas if we don’t pay ... Could you please help?

There seems to be something very wrong if a company like this is allowed to continue doing ‘business’. I think what is needed is a class action lawsuit large enough to put them completely out of business. If there are any lawyers out there that would like to get involved I can set up a website and we can start signing people up for a class action lawsuit. Please contact me at [email protected].