My daughter was involved in a traffic accident with our family car. This is a car we depend upon. It was the other persons fault and they received the traffic citation for failure to yield. Direct General it the persons insurance that stuck our car. Not Mine. This happened almost 1 month ago. They had a 3rd party come and estimate the damage to our car. The total came to 4200.00 which totaled the car. I just paid 5400.00 for the car 1 year ago and it still retails for over 5000. They are wanting to give me 3200.00 for the car which is not acceptable. I was told to send them a comparison of similar priced vehicle in my area which I did. I also had my own estimate done at a local collision repair facility which I was told to fax it to the 3rd party adjuster and they would in-turn send it to direct general which they did. Since then I have sent numerous e-mails and numerous voice mails to the person in Texas that is in charge of my claim, as well as his supervisor. No calls returned and no e-mail response. I have been completely cut off and am without a vehicle. I have spent hours of my time on trying not to get screwed out of $1800.00 for an accident that was not even our fault. This has to be the worse insurance company I have ever dealt with. All these problems and I am without the car we depend on daily. I am in the process of filling a complaint with the ILL Dept. of Insurance. I don't know what other recourse I have but this is getting old.

i have been a long time customer of direct auto insurance and i was resently involved in a mass flood storm in houston texas we had water as high as 10 to 12 inches for several days cars were stalled all over the place plus drowings of children and thier families inside their vehicles . it was awful i was also one of the victims of my car being damaged thur high waters trying to make it home from work . my car had to be towed from one car repair place and then i had to get it towed to the delear ship both buisness confirmed that the car throddle body had water damage and my insurance company only wanted to pay for just my nicks and dings to the car and not the engine of which my car wouldnt start because they claim the car had no evidence of water damage of which it took a week just to get a adjuster over to look at it BY THEN IM SURE THE WATER HAD DRIED UP AND EVEN THE DEALERSHIP SAID THERE WAS WTER EVIDENCE ALL ON TOP OF THE ENGINE, I DONT UNDERSTAND I HAVE NEVER HAD A CLAIM WITH THEM I PAY MY INSURANCE ON TIME AND THIS IS HOW THEY WANT TO TREAT LOYAL CUSTOMERS I DONT THINK SO, I HAVE ALL MY DOCUMENTS AND CALLS REGISTERED AND I AM SEKING A LAWYER WITH THIS MATTER JUST WANTED FOR THE PUBLIC TO BE AWARE, OF HOW INSURANCE COMPANIES CAN SCREW U .


KATHRYN JACKSON