My car was damaged by a 55 gallon dry storage barrell that fell off a trailer being pulled by a van that was insured by Direct General that I was following down the highway. when it happened I stopped and got the policy information from the driver and we exchanged other information. Direct sent an adjuster to assess the damage to my car, but I never heard back from them. Now they are saying that because they cannot get in touch with their insured, that I am out of luck. What good is an insurance company that will not take care of a simple justified claim.

CAR WAS STOLEN SOME TIMES BEFORE DAY APRIL 21 2008 A POLICE REPORT WAS FILED THE CAR WAS FOUND WRECKED AND DECLARED TOTALED BUT HAD TO BE SEEN BY AN ADJUSTER THERE WERE TO SET OF KEYS MY DAUGHTER AND I SHE HAD THE ONLY LOCK IT HAD POURED DOWN THAT NIGHT SHE HAD GONE TO CHURCH I UNLOCK THE DOOR AS SHE RAN IN SHE COULD NOT REMEMBER IF SHE HAD LOCKED THE CAR DOORS BECAUSE IT WAS POURING DOWN. WE HAD GOTTEN A NOTE SAYING THE CAR WAS PAYMENTS BEHIND WHICH THEY WERE NOT SO WE THOUGHT THEY HAD PICKED THE CAR UP SO AT FIRST MY DAUGHTER CALLED CITI FINANCIAL AUTO THE NOTE WAS A MISTAKE THEY HAD NOT PICKED UP THE CAR SO SHE CALLED ME TO ASKED ME IF I SAW THE CAR WHEN I LEFT THAT MORNING MY FIRST DAY BACK TO WORK FROM SURGERY AND SEEMS SOMETHING WAS STRANGE BUT I COULD NOT PUT MY HAND ON IT I WASNOT THINKING A CAR MISSING OUT OF MY DRIVE IT IS WAS USUALLY PARKED ON THE DARKER SIDE RIGHT BESIDE MINE AT FIRST DIRECT GENERAL KEPT TELLING US AS WELL AS CITI FINANCIAL AUTO THAT THEY WERE PROCESSING THE PAYMENT IT TOOK SO LONG THEY WOULD NOT RETURN PHONECALLS THEN ONE DAY UN ANNOUNCED SOME INVESTEGATOR FOR DIRECT FROM SOUTH CAROLINA SHOWS UP WITH A TAPE RECORDER AND ASK US QUESTIONS ABOUT WHAT HAPPENED AND TELLS MY DAUGHTER SHE IS THE PRIME SUSPECT IHAVE NOT HEARD FROM HIM SINCE HE ASKEDFOR CELL PHONE RECORDS FROM HER WHEN WE CALL TOM LARKINS THE ADJUSTER HE NEVER RETURNS PHONE CALLS THE CAR HAS NOT BEEN PAYED AND WE CAN NOT GET ANOTHER CAR EVEN THE CAR DEALER WHERE WE TRIED TO GET ANOTHER CAR TRIED TO CALL AND THEY NEVER RETURN OUR CALL NOR HIS