In May 2010 my daughter noticed the the AC wasn't coming out cold. we found a sticker on the AC unit for Direct and contacted them. We found out that Direct had replaced 5 AC units in 2005, along with checking all the other units. while they were in the other units they put their sticker on ALL the units so if you needed service you would call them. Ironically thats what we did.
They come out in a couple of hours and the technision tried a few things (changed the capacitor, for which he left in place) but determined that the compressor was shot.
The cost to replace it along with a compressor kit would be 885.00. we felt we had no choice and told him to go with it.
We were advised by the tech that this was the cost even though it was still under warrenty that the unit was less than 5 years old. the new compressor would be covered for a year.
4 months later almost to the day, we had no AC again. We called Direct back, after several calls and being hung up on 2 different times we finally had a tech come out the next day. The Tech told us that the capacitor and compressor kit was gone (remember these were replaced 4 months ago) and the it would be 755.00 to fix it.
I called back the office and complained and they dropped the price to 550.00 with a 2 year extened warrenty.
Please keep in mind I was going to be charged 79.95 just to come back out again.
Well iIno sooner hang up and I receive another call back from the tecnition telling me that the compressor is shot and he thinks we sould buy a new unit at the tune of 3600.00. I told him that we just replaced all the items he was talking about 4 months ago that this is crazy.
At this point my daughter started to talk to her neighbor, who is a contractor. He had his unit replaced the year before for 1000.00 and told my daughter they were ripping us off. The technician walked in as he was telling her that 3600.00 was highway robbery and with that the technician up and left and I called to cancel my order with them.
Our neighbor contacted his AC rep and repaired the unit for 600.00 and said that we don't need an new AC unit. I wish i had checked on line to see all the complaints against this company before we called them back. I was still charged 79.95 for a miss diagnosis and if it wasn't for our neighbor would have been stiffed out of 3600.00.
I don't recoemmend anybody using these guys. I certainly will never call them back again.

I called to have a service done on my home back in April I am 76 and on a limited income a tech by the name of jay came to my home and did absolutlet nothing he pulled the filter and did nothing else on the check list that was provided by another individual at the company i also talked witha aDon and a Jeremiah who did nothing at all as i called back several times and asked for Michael who was a help here i am now waiting still for the filter to be cut to size and put in i also understand that Direct heating and Cooling are directly associated with Vans Heating and coling in which in fact they are the same and at the same building just two seperate entities Also the owner Mitzi is a real piece of work as i was on the phone i heard her screaming and yelling profanities at her staff in which the staff said she does this all the time I have still gotten no reply from the staff or the owner in fact i was told the owner would call me personally by a woman whos name i beleive is Mariza Do not use this company soley for the fact they are liars and provide a bad service

I did not realize there was a website complaintsboard.com I would have check it first before I made a one year contract with this company direct heating and cooling in Cape Coral. My AC has been working fine since I bought my house in 2004; in February I wanted just to have a regular check up. So I called this company thinking it was going to be a good experience….and this is what happened. A tech came came and check the condenser and the evaporator unit and told me it was fine. That all I needed was a UV light to avoid getting mold in the unit and will help me and my kids not to get any allergies, so the price was $2000.00 and I said I’ll call you back let me check with my boss (wife), but he then said I’ll give a good deal if you get a one year contract for $150.00 and that way you don’t have to pay any service call fees. So I went with it. Now 2 days ago I noticed warm air coming out from the supply panel, so I figured I have a contract let me call them. Now it was 6 pm so I shut off the unit then a guy by the name of “Greg “shows up around 9pm and turn on the ac from the thermostats and went outside to check the unit and check the Freon told me Freon was ok, that the unit was going bad and I needed a new because of the new code I might need a 13 or 14 SEER unit and with the discount I can get for $6800.00. Now I said let me think it over. Remember my unit was working when he came in. So the next day I called two different companies and them both told me all I needed was a good cleaning for both units because they were dirty. No need to replace the unit. Now the first guy who came two month before did not even clean the unit when he put me in the contract. It’s amazing how far this people can go or if they can get a good sleep knowing what they are doing ripping people off .I am not going to stop here, if I have to go to the new I will. I hope someone else reads this before they call the DHC Company.