I paid £110 for gold organza table runners to be used at my wedding. I had the swatches sent in advance and fabric was just as required. Table runners arrived with an awful thick cream cotton stitch all along the edge and the pointed ends weren't even stitched to the end! Instead they had folded them in to a point and then put a rough (and by rough I mean not even straight) hem on the inside which was clearly visible through the fabric!

I complained that the quality of the stitching was not good enough and was asked to return them for examination.

Have since had them returned to me again, unchanged, as the Company's policy states that they will only take action if the goods are ‘damaged or defective to the buyer' - I would certainly call these defective! I don't have time to fight this as my wedding is fast approaching and so a local seamstress is going to restitch them all for me but don't want others to make the same mistake and use this company.

Quality bad - customer service even worse!