When i moved into my apartment @ lake saint james the sereneness of the lake, the well manicured ground and caring personnel made me feel @ home. I was told the internet and cable provider was direct path ok fine, I had to pay an account set fee of $65, equipment rental fee, technician fee, fees fees and more fees. Recently my service was interrupted due to bad weather in my area i called in and spoke with a agent who informed me that in order to have my service troubleshoot, i had to pay for a tech to come out to the property, i feel that this was very unfair due to the fact that the service interruption was not brought on by any fault of my own, I requested on several ocassions to have a supervisor return my call and to no avail have i heard from one. there is never a manager on duty, and they always require some ridiculous time frame to return your call. They pretty have a monopoly on the services provided and if you dont like what they say or do then your out of luck.