Charlie from direct services in some sort of scam with quoting works for Crowne Plaza Hotel Melbourne using the maintanance department and adding large amounts to outside quotes he obtains and passes off as his ...this guy is a big game player messing ppl and contractors around ...do not waste your time with this guy...hhmmm...i smell a rat...does some one have there hand in the cookie jar at crowne...plaza...hhhmmmm...my tip to the owners...get independant quotes from real trades ppl not fake contracting companys