I ordered four items from DSN and after waiting 6 weeks, I cancelled all four of them. When I received the first cancelled order, I called and recancelled the other 3 items. When I received the next cancelled item, I called again and complained (and cancelled the last two for the third time). Today I got another already-cancelled item, and I feel like Alice falling down the rabbit hole. I never dealt with a company that a) charged you right off the bat and kept your money for at least a month before you see the product and b) doesn't listen AT ALL. I will not spend one more cent with them again (and I considered myself to be a good customer). Their fiscal practices are abominable.

I purchased many items From DSN in their early years and got some very nice items, but they were inconsistent in quality so some were sent back with no problems. Based on these positive experiences I sent my great grandmother's platinum bar pin to them asking them to source some replacement stones for some that were missing from the pin. The replacement stones needed were unusual cuts so they needed the pin to get correct sized/cut stones. DSN promised to source the stones for me and would contact me when they had pricing information. They said it might take a while. After not hearing from them I started emailing and writing them. Finally I started sending registered letters, and calling them every week or so. They have not responded to me. At this point I just want my pin back as well as my grandmother's ring also sent to have two diamonds sourced. Even though the executive management of DSN is aware of this issue, no one from DSN has responded to my requests for communication. The last time I telephoned the customer service representative stated something about me having abandoned my property because I didn't contact them timely. They always knew where I was and how to contact me and I have consistently tried to contact them. I DID NOT abandon my property. Apparently they stole it. Beside the irreplaceable sentimental value to me as a family heirloom, the pin was valued at over $5, 000.

I ordered on New Years Eve 12/31/2010 an item that "ART" didn't have to show, but "trust me" it will be something wonderful. I do not drink, so I was in my right mind. I have ordered from other Jewelry tv shows and things went well. Today is 2/21/2011, I have called them 3 times to ask where the item is, they always say it is on it's way, we were overwhelmed with the orders and it is just taking extra time. They had no problem applying order to credit card within minutes. I called yesterday, and again was told the same thing. I told them I was beginning to worry about this company. He assured me that they could not be in business for 10 yrs if people were unhappy. I told him maybe they stayed in business because of "stupid people" like me that placed orders, and I had been checking them on the internet and found that their reputation was not very good. I was then informed that maybe I should not ever do business with them again and he hung up on me. GOOD BUSINESS???? I think NOT! Who besides sounding off on here can do something about this?

I took the rubies in for appraisal and found out they were glass filled.

I purchased a couple of jewelry items from DSN last year or thereabouts. The items took about a month to arrive but were good values for the money and it's unusual to be able to order custom items in rose gold. Unfortunately, the service and quality took a nose dive this year. I have ordered single gemstones and for whatever reason the transactions are slow and what they send out is absolute rubbish, crap, totally trash. I'm really shocked and surprised because the other items were stones that were cut well and had good color. What they're sending and how they're behaving is appalling. I will NEVER spend another dime with them again and will leave cautionary reviews at every single review site and blog that I can find!