mY HUSBAND i BOUGHT A NEW T.V. 10-25-2010, WE NOTICED THAT OUR cABLE BOX DIDN'T HAVE A HDMI HOOK-UP . SO WE CALLED dIRECT t.v AND ASKED HOW MUCH WOULD IT COST TO SWITCH OUT AND OLDER MODEL FOR A NEW, THEY SAID 98.00wE THAN ASKED SEVERAL DIFFERENT WAYS IF THERE WAS A WAY TO CONNECT A HD T.V WITHOUT GETTING THE ADDED CHARGES, THEY CONTINUALLY SAID, WE NEEDED TO GET H.D THAN ASKED FOR MY HUSBANDS ACCOUNT NUMBER ON HIS CREDIT CARD TO FINALIZE THE APPOINTMENTT WHICH i WAS VERY SUSPICOUS ABOUT THEM NOT ANSWEREING OUR ORIGINAL REQUEST CAN WE HOOK UP OUR t.v AND GET cABLE. tHE REQUEST WAS SENT TO VARIOUS OTHER CUSTOMER SERVICE REPRESENTTIVES, i FINALLY ASKED FOR THE SUPERVISOR WHO'S NAME IS lEWIS i.D NUMBER 481192.. mAYBE FALSE.. hE ALSO CONTINUED TO TELL US A ROUND ABOUT STORY ON HOW WE NEEDED TO UPGRADE TO HD FOR A 58.OO FEE AND A10.. PER MONTH HD FEE. WE DIDN'T WANT HD.. With so much anger. i SAID i WAS GOING TO REPORT THEM. wELL, A HANGUP OCCURED. i THAN CALLED Sony corp customer service and with an on-line chat was able to hook up our t.v to the cable box with out adding h.d. t.v.Thank you Sony, evidently lots of folks want just regular t.v. My husband than called Direct T.V AND WE WERE GIVEN A REBATE ON OUR 98.00 WHICH WILL BE PLACED ON OUR BILL FOR NEXT MONTH, WE MUST THAN CONTACT dIRECT T.V TO CANCEL OUR HD COMMITTMENT. hOW ABOUT THAT..!!! tHIS MAY NOT BE THE END OF THE STORY...hOLD ON FOLKS FOR THE END..