Don't But an HR20-700 unless you are ready to miss recordings and expect freeze-ups and system resets!

BELOW IS AN EMAIL SENT TO DIRECT TV ON MY MOST RECENT DOUBLE DISAPPOINTING EXPERIENCE:

I just installed A HR20 two weeks ago. I am more than disappointed! I recorded the New Orleans Saints-Eagles playoff game last night and attempted to watch it this morning.

But before I tell you what your recorder did, let me say I am a die hard Saints Fan that has been waiting 40 YEARS to see the game that your damn box just deprived me of!!!

The recording was set to record 1 hour longer than scheduled. It played fine until the 2hr and 18 min mark; third quater- Eagles 21-Saints 20; Then the picture froze and there was nothing recorded from that point on except short bursts of audio!!

I know you can't fix my loss, but perhaps you could send me a DVD with the game on it.

I have 3 TIVO's and 4 Ultimates. I have neverhad this kind of problem with their equipment!!

I have not decided what to do with your piece of junk!!