Well lets see! Where to begin!! I had at first awesome custumer service and then it all went down hill from there!! When Direct Tv first came out to my home they did a great job!! I only remember the guys first name (it was Ben) He did an excellant job!! The next time some one came to my home for upgrade to an HD that guy was HORRIBLE!! He did not know what he was doing at all!! My husband finally just told him to leave and we would figure it out ourselves. We ended up calling customer care to help us by phone to hook up the HD! SO, when I called not thinking with my brain at all I ask if I could receive a DVR? They set me up an appointment with a tech 2 weeks from then. I requested Ben ( the first guy who came out) So, maybe there wouldn't be any problems! Well I thought wrong!!! They were suposed to come out This past Saturday October 11, 2008. They never showed up!!! They try to call and leave a message to me but there was such horrible reception on his part . He left a phone number that was inactive!! It was not Ben they were sending out on top of the whole mess!!I tried to call Direct Tv back to see where the Tech was with my DVR that I have AREADY PAID FOR!! The guy that schedules (he did not give me his name )said I needed to reschedule! I said are you kidding me? He said No. I was very upset because For 1. I already paid for the DVR and 2.I have waited to weeks for them to come out and 3. I felt that I was being done wrong for the simple fact that of the techs can't read a freakin MAPSCO to get to my home!! That Guy just stuck me on hold and then Hung up on me!!(don't know his name) I will report you to the B B Bureau! I will tell everyone I know, not to use your service!! I will tell them How horrible I was treated as a paying customer!!You really need to get better people to be Techs and people who Schedule! The one's you have except for Ben STINKS!! Thanks for listening.
Leslie