SEVERELY UNHAPPY WITH BOTH THE CUSTOMER SERVICE ON DIRECT TV'S END AND SKYLINK'S END AS WELL. OUR FIRST INSTALL WAS SUPPOSE TO HAPPEN THE WEEKEND BEFORE CHRISTMAS. IT WAS NOTED THAT WE WERE SUPPOSE TO HAVE AN INSTALLER FROM SKYLINK COME ON THAT SATURDAY BETWEEN 12-4 AND THAT THEY NEEDED TO BE EQUIPT WITH A TRIPOD MOUNT WHICH THEY WOULD CHARGE US 59.99 FOR SO THAT THEY WOULDN'T MOUNT THE SATELLITE TO OUR APARTMENT. FIRST, THE ORDER WAS PUT IN WRONG ON DIRECT TV'S END, HAD I NOT LOOKED ON THE ONLINE ACCT I CREATED AFTER SETTING UP SERVICE I WOULD NOT HAVE KNOWN. THEY HAD THE INSTALLER COMING FRIDAY BETWEEN 8-12 SO AFTER ACLLING DIRECT TV AND WAITING FOREVER ON HOLD AND BEING TRANSFERRED A MILLION TIMES THAT FINALLY GOT CHANGED AND SETTLED. SO SATURDAY CAME AND THE INSTALER CALLED AT 12:07...I THOUGHT WOW!! WELL, HE ACTUALLY HAD THE WRONG CUSTOMER AND TOLD ME THAT OUR APARTMENT WAS THE NEXT TO BE INSTALLED AFTER THEY WERE FINISHED WITH THE JOB THEY WERE GOING TO. OK COOL, ATLEAST WE HAD AN ESTIMATE. I ALSO CONFIRMED THAT WE NEEDED A TRIPOD MOUNT AND EVERYTHING WAS SET. THEN APPROX. 4:10 CAME AROUND...SO NOW WE ARE AFTER THE INSTALL TIME...AND THE TECH CALLED TO SAY THAT THEY WOULD BE 20 MIN. LATE AND THAT THEY DIDN'T HAVE A TRIPOD MOUNT SO THEY'D HAVE TO MOUNT TO THE BUILDING OR WE'D HAVE TO GET A CONTRACTOR TO GET US A MOUNT...YEAH OK...IT'S AFTER THE INSTALL TIME, YOU'RE RUNNING LATE AND YOU DONT HAVE THE TRIPOD THAT I JUST CONFIRMED WITH YOU AT NOON THAT WE NEEDED...SO WHY THE HELL COULDN'T YOU TELL ME THIS AT NOON AND SAVED ME A WASTED DAY OF SITTING IN THE HOUSE WITH NO TV AND 3 LITTLE CHILDREN?? I DID VOICE MY OPINION BECAUSE THIS ISN'T THE FIRST TIME WE WERE SCREWED OVER. BEFORE SIGNING WITH DIRECT TV WE WERE SUPPOSE TO HAVE AT&T UVERSE INSTALLED AND THAT WAS A MESS...3 APPOINTMENTS LATER AND WE CANCELLED WITH THAT. NOW THE INSTALL WITH DIRECT TV WAS ALL BAD...I WAS PISSED YET ENDED UP RESCHEDULING. I ASKED DIRECT TV NOT TO USE THAT COMPANY BECAUSE I DIDN'T WANT THAT WHOLE MESS TO HAPPEN AGAIN, THEY TOLD ME THAT SKYLINK WAS THE COMPANY THAT AUTOMATICALLY COMES UP IN THEIR SYSTEM AND THAT IT COULDN'T BE CHANGED EVEN THOUGH THEY HAD GIVEN ME 2 COMPANY NAMES FOR INSTALLERS. SO I WEEK LATER AND MY FIANCE TAKING OFF WORK TO GET THIS INSTALLED AGAIN AND WHAT DO YOU KNOW...NO CALL NO SHOW FROM SKYLINK!!! AFTER THEY DID NOT SHOW OR CALL I CALLED DIRECT TV FROM WORK...THIS WAS THE DAY AFTER CHRISTMAS...AFTER THE LADY COULDN'T HELP ME AT ALL I ASKED TO BE TRANSFERRED TO SOMEONE WHO COULD (MIND YOU THAT WAS AFTER 1 HOUR OF WAITING FOR HER TO FIGURE IT OUT...) AND I WAS "DISCONNECTED"...HUNG UP ON! I FROM THAT MOMENT SAID FORGET IT. I THEN TRIED TO CONTACT SKYLINK ALL DAY LEAVING MULTIPLE MESSAGES WITH NO RETURNED PHONE CALL...TALK ABOUT CUSTOMER SERVICE...BUT HEY, THEY STILL HAVEN'T CALLED! ANYWAYS, WHEN I GOT OFF WORK I CALLED DIRECT TV TO CANCEL! I EVEN GOT HASSELED TRYING TO CANCEL A SERVICE I DIDN'T EVEN HAVE YET! SHE WAS GOING TO WAVE THE DVR FEE OF $10/MO FOR 1 YEAR SAVING ME $120...I TOLD HER SHE DIDN'T EVEN REIMBURSE MY FIANCE HIS FULL DAY WAGE WITH THAT...CANCEL IT. ALL SHE KEPT SAYING WAS "I'M SORRY YOU WONT BE ABLE TO ENJOY THE WONDERFUL DIRECT TV EXPERIENCE" WELL LADY, I WOULD'VE LOVED TO BUT YA'LL MESSED UP AND THAT'S NOT MY PROBLEM. I SIGNED OVER WITH DISH NETWORK...THEY'RE SUPPOSE TO COME AND INSTALL NEW YEARS DAY...WE'LL SEE WHAT HAPPENS...3RD TIMES A CHARM HEY? I HOPE SO...TIRED OF ALL THE HEADACHES!