Attention Mr. Chase Carey (Direct TV President & CEO): October 21, 2010


I’m a soon-to-be, former AT&T and Direct TV customer. I’m writing this letter in hopes that justice can prevail and my account can be set right. This letter is in reference to my account through AT&T in June of 2010. At the time I was told the bundle service included Home Phone, Digital TV, and Internet. When I called and spoke to an AT&T delegate regarding my Direct TV plan, I was informed that I had a 12 month plan, due to the equipment I owned and because I didn’t want the DVDR or HD access.

Upon the day of installation, my grandmother called me at work with the installer on the phone to discuss my setup; and he stated that my equipment was out dated, need to be changed, and it would be at no cost to me. I have been undergoing financial hardships, as a result of being laid off from my job about two months now, which requires me to cut back on services.

On 10/15/10, I spoke with Direct TV customer service rep, Ken During. On that call we talked about the error that AT&T had made by misinforming me about a 12 month contract I was deemed to be under when no such contract existed at the time. Direct TV agent Ken During, assured me the matter would be addressed and corrected by contacting AT&T and Direct TV and have them explain the miscalculation on behalf of AT&T.

Today, on 10/21/10, I spoke with agents from both AT&T and Direct TV. A Direct TV supervisor tells me that they cannot honor the verbal agreement that both the Direct TV representative (Ken During) and myself conducted via telephone; in spite of the fact that AT&T acknowledged it was a mistake on their end. I know from my own personal experiences working in a call center environment, that all customer service calls are recorded for quality assurance. Therefore, the conversations that took place between both parties should be verifiable in their entirety.

I’m asking that the company review the dialogues of myself and the representatives from AT&T and Direct TV; and honor the verbal agreement between Direct TV representative (Ken During) I. After all, I’m not asking for any unlawful compensation, I am merely requesting that I be treated fair as a long standing customer of both companies.

Sincerely,

Husani Blake
AT&T/Direct TV Customer