On the 4th of January at 13:00 Hr's I was Installed the Direct network satellite system, with 2 sets. I recently disconnected from another satellite co because of Horrible service. I was told that Direct TV was Very good. The Installer did a good job of Installing both set's? He got the living room set working, and was checking the bedroom set. He checked the signal, and said it was very good. But the converter wouldn't read the card.

He then asked me if there were any splitters in line. I told him yes" the former co put it in" He the Installer said it wouldn't work with the splitter in" I told him the living room is working off the splitter, he had no comment? I remover the splitter from the line and ran a new line to the LNB. The receiver acknowledged the signal from the dish and loaded. Then a pop up came up stating the reader could not read the card. So after talking to 6 different customer agents I was told the card is defective. I was transfered to an agent in the card department? Now each of the six agents I talked to Had me run the whole test sequence? I was on the phone for Hr's. The girl in the card department finally said she would ship me out a new card that day and I should have it in a couple of days. I said Ok" I was so stressed out by now I said fine. Five days have now gone by and No Card By now I am so mad, I called direct TV and wanted to talk to a supervisor. after a number of trys and getting shoved from extensions to ext, finally got to talk to a live person, Which couldn't help me. Finally got connected to another. I explained to him I just want my set working. This guy ran me all through the set up trouble test. I told him Look " we know the card is bad, I want this problem fixed? I said I know there installers in the area everyday, why cant he stop by and replace your defective receiver? I was told he didn't carry spare receivers on his truck? I then said Don't tell me that" I helped him do the installs, and he had a whole stack in his van. The supervisor then told me that it would cost to much to send him out, and thats not the way they( the Company) do things. I then asked this Supervisor" Then the customer does not matter that your company Installed me with defective equipment? But I can wait to you get around to fix things.

Even after I receive the card there is no guarantee it will work, I said you got a Bill to me in the mail in one and a half day, and you expect to get paid on time" What's wrong with this picture? I just jumped out of the frying pan into the fire. What a terrible mistake I just made connecting to direct TV Their service is worse then the company I just came from. I know I just waisted my time writing this letter, it will end up in file 13.