For the past week I had a problem with the DirecTV receiver/recorder DVR box which had not been solved. This continued after repeated calls to tech support who troubleshooted over the phone. After approx 3 to 4 calls the problem remained the same. DirecTV will do everything to prevent a home service call if they can help it. I was ask to repeat the same troubleshooting advise each time I called. I was very disappointed with the results of this experience. The last call resulted in the representative who was about to schedule a service call when she informed me that she wouldn't be able to schedule one because of a past due account. There was no past due account. She mentioned an outdated all-in-one account that we had with Verizon ( by the way, don't ever let Verizon talk you into an All-in-One with DirecTV billing system because you will regret it!) which no longer existed because of the nightmare experience with that system. We owed no money, except for a $5.91 charge that seemed to have appeared after we contacted tech support.
Meanwhile, this receiver was not working properly & we could not get a full recording of our programs. We finally got someone to come out 2 days ago. He said the DVR box was fried (Duh) and the wires were also no good. Everything is fine now.