I had equipment that kept loosing satelite, I cantacted direct tv, they tried to fix the problem by trouble shooting, this did not work. They informed me I would need new recievers as well as remotes as the ones I had were no longer up to the needs to recieve the satelite programing in which I was paying for at this point they sent new equipment stating mine was no longer useable and charged me 19.99 for s/h which they NEVER disclosed. I recieved the new equipment, connected it. I found that out of the 2 new recievers that one worked fine and the other would not. I called in to Direct t v spoke with customer service / teck assistance, they could not trouble shoot the problemn and said they would need to send a tech out to fix the problem. I was with out service for an extended time period on 1 connection. The tech came spent 1 1/2 hrs on the phone with his office trying to find the problem, finally finding that the access card in the new reciever / equipment was NEVER deactivated from the previous owner and there for not activated to me so unable to find the satelite signal. The tech was upset that this had happened and ordered a new access card to be sent 2 day fed ex, it arrived aproximately 3 weeks later. I recieved my bill and found I was being charged 99.00 for a tech call to find out that they ( Direct t.v) had charged for this service with NOT telling me there was a charge, only billing me. I contacted customer service asking that the charge be removed from my bill as well as the shipping due to them stating I had to have new equipment / remotes and that would be the only way to recieve the signal for my televisions, this they declined to credit. I also explained to them the problem with the access card and the reason the tv would not recieve the signal as this being something that was caused to happen by no fault of mine but due to their lack of deactivating the card in the new equipment that was sent and reactivated in my name / address, this they also informed me was not their problem and that I was being charged and would pay the bill as they posted it. I have closed my account after many years with them as a customer always in good standing and have gone to a different company with much better customer service as well as disclosing to me what the charges would be PRIOR to having any work performed. The tech that was here to do the work for Direct TV stated to me that there was no charge as this would be of no fault of mine, that it was a responsibility of the Direct TV company to assure that all equipment was in good and working order as well as activated to me, this was not the truth in fact.