It stinks read all the above - it is true. Customer service is a joke. Billing is too. Do not give them your debit card or credit card. I learned that from previous blogs. Read the customer agreement on line that you have to agree to get service They try to tie you in to contracts verbal or on line. If you do not agree you do not get service. If you decide the service is bad - they go into your debit account or credit card and take what they decide is appropriate. I did not fall into that because, I have read these blogs. Think twice before you give them a credit or debit card and read their disclosure. I am in an area where the only other option I have is Insight, which if you look at reviews is not a good option. I will say I am pleased with the menu selection and and layout and the information presented on programs and movies. But if you have an issue, they have degraded their service to the customer and put the responsibility of resolving the problem on the customer. I am currently into an upgrade and I have spent 2 hours on the phone, 6 customer reps or tech and lack of service because a service tech install the wrong equipment, which they acknowledge. The sad thing is that they have made it my problem not theirs. I hope this help someone become more diligent about what they agree to and that they compare the customer service of other companies with this company.

I called telling direct Tv I am gonna move to a place for a short time and will move again within six months, they clearly told me it will be $50 for a second move then when I called to transfer second time then they inform me about moving before a year it will be $200 to transfer. Also I told them my receiver is not working they say no problem gave me another one and added an extra year to my contract telling me that i got a upgraded receiver (they never told me that )I just wanted the same one I had..Like someone said they hide the truth until it comes for you to pay..I talked to many agents all they say is Oh I am sorry ..RECTIFY THE SITUATION WHY DONT YOU

Beware of the slippery setup when ordering Direct TV through the Costco website. Direct TV & Costco promise a $180 Costco Cash Card as a promotion when committing to a two year service agreement with direct TV through Costco. I went to the Costco website and signed up for the qualifying satellite TV package. One month later when I called to see when I might expect to receive the $180 cash card in the mail as promised, I have been told that I do not qualify because I signed up with Direct TV directly and not through Costco. I have never once contacted Direct TV through any other phone number other than the one posted on the DIRECTTV COSTCO CONNECTION CENTER ( http://cw.directv.com/DTVAPP/index.jsp?CMP=LEC-Costco-1000 ) . This may be because I was transferred from one representative to another. I have no way to find out. The result is a classic case of bait and switch and I am shocked that companies using such main stream brands as Direct TV and Costco so blatantly commit this type of fraud. Equally shocking is the fact that they offer no recourse for legitimate complaints. They refuse to escalate my complaints and I am told there is nothing they can do. I'm stuck with a two year contract. The $180 Cash Card promotion was the promise that caused me to commit to two years of the service. IMPORTANT - the sales rep who sold the service to me also made other promises that were never honored by Direct TV such as the flexibility choose different types of HD converter boxes. They also misrepresented their internet provider partner Century link. I have given up on those issues. I'm not giving up on the cash card promo fraud. That was the straw that put me over the edge. I don’t usually take the time to complain but this is blatant fraud.

I find that the "That's the truth, Truth!" ccommercial that is currently running on TV very offensive. It shows a child hitting a elderly white man in the stomach, for no reason! Does this promote more violence? In my mind, the answer is YES! I live 20 miles from Flint, MI> The City that is #1 in crime. Why would they show a african-american child hitting a white elderly man ? Was this a part of the ad? NO. So why was it put into the AD. What is this promoting? My view? Violence agaist the elderly! African-american violence involving children! Two things that you sure don't need to promote or show more of on TV (or elsewhere!).

DO NOT USE DISH SATELLITE. I tried to cancel my mom-in-laws account and have them wave the cancellation fee. Not only do you have to climb on your roof and get parts off the dish along with returning the receiver and remote, (REALLY) being 89, no longer being able to live alone, and finally death are not good enough. You have to have a Dr. sign a paper saying she would not get better or ever be able to return home. REALLY??
I guess it really is all about money. To add insult to injury they said I could speak to a supervisor and put me on hold for 25 min. until I finally hung up and called back it. Great company.