After hearing of a $21.oo monthly discount available from Direct Tv while watching the race I called to check on it. I got a live person who wouldn't listen to what I wanted but sure wanted me to know I was behind on my bill. So after denying me the advertised $21.00 discount. I asked about the $35.00 credit from last month. She told me that wasn't in the notes so it didn't happen. So then I asked for an arrangement plan for my bill. After holding on for twenty minutes I was denied any arrangements because I got them last month and I couldn't just expect to have them again. So after five minutes of begging for a resolution specialist I was given to MIKE badge number 100134986. Mike is the highest person at Direct TV, he informed me and although he was sorry Direct tv would rather lose my business than grant me an extension no matter what kind of rough time I am experiencing. But he did note that I was a good customer and they will hate losing me.

My husband signed up for Direct TV without my knowledge. Because of some past trust issues, all of our finances are kept seperate. About a week later, the bill arrived in the mail. Luckily, I happened to get home first so I got the mail. The bill was in my name. Apparently, my husband used my name to apply for the Direct TV service. The service man who came to our must have noticed that a man was signing documents with a woman's name on it. I tried to call Direct TV and have the account switched to his name, but they told me that he would have to call and take legal responsibility for the bills. I explained to the very nice customer service representative that I did not have the option to take legal responsibility. She explained that there was nothing she could do. When I asked to cancel the service, I was informed that I couldn't w/o having to pay for the service all 24 months. Now because of their irresponsibility, I am responsible for 24 months of a service I didn't ask for. On the bright side, I am able to see my husband for who he really is.

DO NOT sign up for Direct TV!!! THEY SUCK; THEIR TRADE PRACTICES ARE DECEPTIVE; THEY LIE AND MISLEAD THE CUSTOMER AND THE CUSTOMER IS NEVER RIGHT. And I did everything a prudent consumer should do prior to signing up for their service, and I still got screwed.

When I first called Direct TV, I asked a multitude of questions and took detailed notes. I had already opened and saved a word document with questions and typed everything into the word document while i was on the phone with their customer service tech.
1) I was told that I could receive a discounted monthly rate if I signed up for auto bill pay and if I registered my account and email address once I received my first bill. I follow all the steps necessary and regularly get emails from Direct TV, but they contend I did not set up my email account and will not give me the additional $5 discount.
2) I was never informed that i cannot order pay per view movies from the remote control unless I have a land line hooked up to the receiver. They are keenly aware I do not have a land line because when the customer service rep asked for my home phone, I told him I didn't have one and that the phone I use for my primary number is my cell phone.
3) I was told I would get the DVR receiver for an additional $5.99 per month. BUT the rep never disclosed I would also be charged an additional fee for DVR service on top of the DVR receiver fee. They insisted I was told when i signed up for service that there would also be a DVR service fee. Considering I've never had a DVR, how would i know how the damn thing works?
4) When I cancelled the DVR receiver, I was told I would be getting a box in the mail to return the DVR within 10-14 business days. I got the box nearly 8 weeks later. THEN when I didn't immediately return the DVR receiver to them in the box, they charged me $200!!! They would not afford me the same timeframe to return the damn thing as it took them to send me the box. Nor would they adjust the $200 off my account.
5) When I called to cancel service, I was told I had a 24 month contract with them. I MOST CERTAINLY DID NOT! My notes clearly state I agreed to a 12 month term but since I have nothing in writing from them, I am bound to these assholes for 24 months.

Should you ever have an issue and call customer service, they will do nothing to correct their mistakes and do nothing but pass the buck. THE CUSTOMER IS NEVER RIGHT AS FAR AS THEY ARE CONCERNED. PLEASE SAVE YOURSELF A LOT OF MONEY, TIME AND AGGREVATION AND GO WITH ANYONE OTHER THAN DIRECT TV. I had cable with Comcast for many, many years and never had an issue with them and wish I had stayed with them. And when this Direct TV contract finally does expire, I will be going back to Comcast.

Direct TV offered me a free upgrade to a new box since I had my first year under my belt, the upgrade was worth $100.00 and that fee would waived since I met my yearly anniversary. Direct TV never gave me an upgrade for free, not only did they charge me for the $100.00 but they also charged me fro another $100.00 for installation and delivery. It took the tech about 10 minutes to hook up the box and get everything working...$100.00 for 10 minutes...is that not a rip off? Also I was never told about the $100.00 for installation or delivery. They for some reason do not see any notes about a free upgrade but they do see where I called...why would I make something like that up, it is a scam and I will be calling the better business bureau.

Direct TV charges for MLB Sports package!
I did not order or ever receive notification of renewal of this service.
While Calling Billing at Direct TV I was placed on hold 3 times and disconnected 3 times...
After the fourth call I spoke with Loren who informed me he is the highest manager at Direct TV.
I stated to Loren tht my husband is critically ill and I would not have renewed. His response was "We do not give credit for sports channels and if I was unhappy let him know when I wanted to terminate my service!
OF THE MILLIONS OF DOLLARS SPENT ON ADVERTISING TO GENERATE NEW CUSTOMERS, IS IT REASONABLE TO THINK DIRECT TV WOULD LOSE A CUSTOMER OVER $99.50.