So I currently have Comcast and wanted to see whats so good about direct tv so my comcast is not a contract so I can cancel anytime, I called direct TV and told them I currently have comcast cable and I just wanted to try out Direct TV and see a side by side and the agent told me thats not a problem at all. You have 30 days trial and if you do not like it, you won't be responsible for the installation nor the contract agreement... great, lets order it and let me try it out. I also DOUBLE checked to make sure there is no early term fee or anything like that and he said 30 days free trial.

Okay so we ordered it, tested it didn't like it compared to our comcast and called to cancel... this is when EVERYTHING went bad with direct TV. They said there is no 30 day free trial. I tried to contact the same sales person to help but no luck. I finally got a supervisor who was a human being and understood (cuz why would ANYONE in their right mind order a direct tv contract when they already have comcast cable? makes no sense) and credited my account back for the $460 charge or early termination... Well, it shows up on my direct tv account but they never gave it back. They said "IT WAS A VALID EARLY TERMINATION FEE" and will not be giving me back $460.. WTF thats crazy. I don't have $460 sitting under my couch to spare for you... I have to pay bills!!!

So I kept calling and talking to supervisors, talked to the presidents cabinet, and still no luck... I just sent a email to Chase Carey... I don't know if that will work or not. I also used my debt card to pay so I won't be able to use my credit card company to help me dispute this charge.

ANY HELP? In this economy I wouldn't want to lose $460 for nothing!!!

DAMN YOU DIRECT TV, why did you lie, to me. Why did you do a bait n switch, your company is HORRIBLE!!!

A couple of days ago the other people in our duplex got Direct TV. We have cable and I believe they had had cable as well. A little after the Direct TV van pulled up next door our cable TV and Internet went out. This isn't unusual as our cable company had some trouble with the whole digital transition though that had cleared up about a month ago. Usually the everything would start working after a few moments/minutes. After about half an hour I went outside, noticing the Direct TV van still there, and went around back to check our box wondering if the instillation guy had turned the cable off while he was working. I didn't see anything plugged into the cable box and when I went around front to ask the van was gone.

When I called my cable company they said they weren't reporting any problems in our area and would send someone to repair it as soon as possible which wasn't until the next morning. One guy checked our equipment inside while the other checked the box out back. The guy inside said our inside equipment was fine and went to check on the guy out back. When he came back he said that not only did the Direct TV guy unplug our cable but he actually cut the line. I had noticed a cut cord when I checked myself but thought there was no way they'd do that. They also said this isn't the first time they've seen this. They've been seeing this more and more when coming in behind a satellite guy.

I am furious! He actually cut our cable and we didn't even subscribe to their service. He might have thought that was the cable to just the neighbors place but I doubt it as it is almost directly in the middle of the the two apartments and there were no other cable boxes on the back of the house so it obviously was for both apartments. I have yet to get a hold of Direct TV. They are also not a member of the BBB that we could find so we can't report them there so we're reporting it here.

What makes me the angriest is that it was done on my son's first birthday and we were going to be having video/web calls with the rest of our families, who live in another state, and we weren't able to because they cut our cables. We can't get our son's first birthday back. We're currently having a house built and were considering getting Direct TV instead of cable. Not anymore. They lost a possible customer.

I'm getting really tired of directv. When I call them to speak to someone, I mostly get someone from the call center in the phillephines. I can't even get someone that speaks english very well. I've had to call several times just to get someone that can actaully speak english and lives in the United States, then when I do get someone there, they are rude. Most of the time, I know they are reading from a scripts, because it's recorded. I know this for a fact, because it tells you so. Today, April 22, 2009, I asked to speak to a supervisor, and the call center asked why. I just told them to stop their little chat and let me speck to a supervisor. I finally got one, who was rude by the way, her name was Ashley. I got so mad, I called again, and got someone better. Basically their inconsistancey is not well. The right hand doesn't know what the left hand is doing. And now they want the payment in full. I plan on paying it in full, but I was told that there was no guarantee that it would get shut of on the 24th. Now I have till the 30th, because I thought that next Friday was a holiday, and now I realize that it's not. I hope they can find in their hearts to hold to their you know what for one more day for the full payment. Please begging in Vermont.

During installation of Direct TV, my installation resulted in about $2200.00 of damages. Direct TV has denied to be responsible for the damages because they sub-contracted the job out to Connect TV, that sub-contracted the job out to a company called MTS.

Stay away from Direct TV and never believe anything they say even in writing!!!. I got an offer for diret TV in the mail with a certain price for 12mo, so I called and they confirmed the offer and I got the service. when the first bill came, it was almost double what they said so I called and complained and they apologized and said it was a mistake and they will take care of it but when the next bill came it had the same issue and I got the same promise, by the third billing mistake I had enough and called to cancel the service. they gave me the run around and sent me finally to their termination department after first transfering me to several dead ends and automatic hang ups, when I finally got to the termination department they tried to talk me out of it and made me all these offers which I turned down and told them clearly that I wanted to cancel. at the end of the conversation they told me that there would be a cancellation fee which had not heard of before and asked them to show me anywhere that I had been informed of this fee or agreed to it and they could not and when I refused to pay they told me that I had used a credit card on my last payment and that they will just bill it to that and I informed them that I had never given them authorization to keep my credit card info or to charge it and when I got off the phone I called my card company and cancelled that card!

a couple of moths later I get a bill from a cable company in my area for direct tv service and when I called to dispute it they said that Direct TV had not cancelled my account and had continued to bill me for services and that is when I called Direct TV back. they said they had a record of me calling to cancel but that the call was not terminated according to procedure and they just continued to bill me. After several calls and when I finaly told them to produce the incomplete call recording or I will file a fraud complaint against them they aknowledged that I had in fact terminated when I said I did and refunded the billing for those months and I recieved a letter from them informing me that my account was terminated and that I had a sizable credit balance. the other day I recived another bill from their agent informing me that I owe them over a 100 bucks and when I called to inquire they informed me that Direct TV had billed them that amount and then told them to bill me and when I told them that was impossible and that I was holding a letter in my hand from Direct TV infoming me I had a Credit, they said that I had to call direct TV because they can only pay Direct TV but cant bill it ???????? so I called Direct TV againa and they said they had made a mistake and that I don't owe them anything and that they will contact their agent which I am sure they will not and so I think my last alternative is to sue both of them for harrassment and fraud! I am also going to look for a tort lawyer and pass the info to them cause I am sure I am not the only one they have tried to rip off.