direct tv installed hd dvr took six weeks to finally fix problem.which turns out was the reciever.Then i decided to cancel it because of the inconsistnsy there service people kept providing me.hey are a horrible company to deal with, and on top told me t would cost about 400.00 dollars for me to cancel the service.people be very wary about this company its run like the madoff scam.they will tell you what you want to hear and when its all said and done sell you some other story.

Shame on Direct TV. After several years of doing business with Direct TV and thousands of dollars in fees for premium service, tivo's etc; I made arrangements to relocate to UT Knowing I would only be in a rental house for 6 to 12 months before finding a permanent residence; Direct TV told me they would suspend my account until I notified them. I was sent a $135 credit on payments made, which I never received. I called them to let them know I was moving and had never received boxes to send the receivers back and requested a pick-up of the boxes and HD tivo's.

I was told if I did not move them to UT and retain their service; I would be charged over $300 dollars for breaking my contract early? This was a total misrepresentation of what I had been told when I transferred their service to our new home in colleyville from a previous residence in Colleyville where i had their service since their inception. After seeing all the bad reviews on Rip Off reports; I see this is a standard practice. Stay away from these guys. They mislead and blatantly lie. A terrible way to do business. Shame on Direct TV for shoddy deceptive business practices.

Last year, I purchased a new HD TV from Best Buy. They offered special pricing if customers also purchased HD receivers from Direct TV. As an existing customer of Direct TV, I thought that it made sense to purchase the HDTV from them and take advantage of the sale price.

It wasn't until months later that I found out that Direct TV automatically renewed my two year service contract. I contacted their service department to discontinue my agreement, explaining that I was being transferred (job relocation) and that I was being housed in an apartment complex that had an existing cable contract with another service provider. I would not be able to have my service transferred.

I was told that because I had renewed by agreement, (I did?), that I would have to pay an early cancellation fee of $150.00, even though:

1) I had no knowledge of this extended agreement
2) My new home location could not accommodate their service - not because I didn't want it, but because there was another service provider already there
3) I had been made aware -

Really, I asked? I wrote to their customer disputes center asking for verification, several times, and have heard nothing. I've asked for copies of a signed agreement, voice recordings, anything that would prove that I was notificed that my agreement would automatically be renewed. I've written them, called, e-mailed, and still have no response. This unresolved bill is now going into collections.

Beware - Direct TV is not direct! Not in their communications, their customer serivce practices or in their consideration of their customers.

If any one has any suggestions as to what to do, I would greatly appreciate the suggestions.

I had moved into a new residence and took my Direct TV with me.
Within a month of living at the residence the landlord attacked and raped me. I immediately had to move it when I called Direct TV to tell them I was having to move again, they told me it would cost me. I said I was unable to pay to move the system at that time, since I had missed so much work due to the attack and rush moving situation. They agreed to temporaily suspend the account. The residence I moved into was temporary and I will be moving again shortly.
Direct TV says there is nothing they can do and send me a monthly bill for satelite service that doesn't exist not even a dish on the house . Previously I had been a loyal customer for years and this is how they treat there customers. I suggest not to use this uncaring, unsympathic company. The thing they don't realize is as soon as I got permanent residency I would have resumed the service. I guess I will go to collection because I refuse to pay $80.00 a month for a luxury I don't even have access to.

For anyone considering getting Direct TV, DO NOT DO IT!!! We have had (and are still having) an awful experience. We have cable and were looking to save some money, so when we saw a promotion in July 2008 that looked great for Direct TV, we decided to give it a try. I should have figured it out when I called to sign up, because the promotion was indeed too good to be true. In order to get anything other than the most basic, basic subscription, you had to add on all kinds of costs. In the end, it ended up only being $10 less a month than cable, which certainly adds up over time, but isn't that much better.

We signed up for the service, and it was awful. The channels were fuzzy, there was a delay between the picture and the sound, and the analog channels were unwatchable. We canceled our subscription and that's when the real trouble began. We were charged for the RENTAL (not purchase) of a receiver box for $109 that we had in our possession for less than 48 hours and had to return. We fought and fought and fought with them to get this money back. We called too many times to count and spoke with any manager we could get on the phone. The managers were rude and disrespectful and didn't have any authority, but would not allow us to speak with anyone higher up. Finally, we disputed the charge through our credit card company and got a refund. This process took, and I'm not kidding you here, seven months. Then today, 10 months later, we received a bill for the $109. Unbelievable.

Direct TV is evil. Their service is horrible. Do not waste your money, your sanity, and your time.